Case Manager Russian

Why its a Great Opportunity:As a bilingual Case Manager fluent in Russian familiar with the aging process and case management you will provide accurate and relevant information to individuals seeking resources including older adults family caregivers and adults with disabilities. You will deliver services through options counseling. You will provide individualized and comprehensive short-term case management services. You will primarily be helping our customers on the phone but will also be out in the community visiting with your clients each month.

You are on front line of our efforts dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. Here our assistance has a direct impact on our clients quality of life.

Why its a Great Department: Pierce County Human Services is the community and human services arm of Pierce County government. It is the largest contributor to Pierce Countys safety net providing services and funding to nearly 170 agencies and governmental jurisdictions. The department collaborates with its community partners including other public and non-profit funders and service providers to understand current and emerging community and human services needs. The department strives to create and invest in a comprehensive and integrated regional services system.

Learn more about our department by clicking here.

The Aging and Disability Resources (ADR) Division has strong committed and passionate leadership. Employees of ADR are talented and diverse speaking 25 languages. We foster collaboration among teams divisions departments and external partners. Our employees are engaged and caring individuals.

How to be Successful in this Role:We are looking for someone with exceptional customer service experience providing case management person-centered care on the phone. Someone who can assess client needs and make individualized recommendations in partnership with families and other support individuals. You will be diligent and detail oriented with documentation and can write in a clear and concise manner. You will communicate across various social cultural educational and economic backgrounds so you should be able to adapt quickly based upon audience.

Your Future in this Role:Throughout the onboarding process you will meet with the Managers Supervisors and teams regularly to discuss expectations set goals identify priorities and gain familiarity with current policies procedures and strategic measures. Pierce County offers professional development through the Leadership Certification program robust online learning and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

• Responsible for assessment coordination of services and advocacy of older adult and disabled adult clients.
• Screen target populations to determine eligibility for services.
• Provide comprehensive assessment to determine any individualized client needs.
• Provide formal reassessment at specific intervals to gauge progress and continuing needs. Provide care planning which requires decisions about how the identified needs can be met and make appropriate referrals.
• Respond to individuals seeking information and assistance by providing routine information referral and assistance.
• Develop implement and monitor service plans through regular contact with clients and service providers; participate in related case staffing.
• Monitor both the progress of the client and the adequacy of the services given.
• Maintain client files; prepare documentation correspondence and client-related materials. Produce accurate information for specialized data requests reports and reviews; gather information to maintain and update directory information.
• Provide coordination of appropriate volunteer services.
• Assists in making presentations regarding projects to interested community and professional groups as assigned.
• Assess community needs and problems of various client groups.

A classification description with a more detailed list of essential functions that may be performed can be found here.

Additional Details:

• You will be eligible for 10% field work specialty pay and 5% bilingual pay for hours worked. Thats an additional 15% above the salary range listed on this announcement.
• You will spend the first 3 months in office for training then scheduled levels of telework until probation is complete.
• This is a grant-funded position. Continued employment is contingent upon job performance/evaluation continued funding of the program and other appropriate County procedures.

Minimum Qualifications

• A Bachelors degree in social work gerontology psychology counseling and guidance sociology or related field AND
• Two years or more experience providing direct human services preferably in the area of providing services to senior citizens is required.
• Bilingual and fluency in Russian in all aspects of communication is required. Part of the interview process will involve questions in Russian with someone who is also bilingual.
• Case Management experience preferred.
• Masters degree in behavioral health sciences and one year experience in the social services field preferred.
• Upload a resume and cover letter.
• This position involved field work so a valid Washington State drivers license and reliable transportation is required.

As a condition of employment the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting APPLY above or go to: you have a question about this opportunity please email the Recruitment Team at and specify the Job Number and Title.
• Upload a resume and a cover letter.
• If you do not have internet access you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application testing process or need this job announcement in an alternative format may call Human Resources at at least two days prior to the need.

At Pierce County diversity equity and inclusion means commitment not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit develop and maintain a talented workforce from various backgrounds cultures lifestyles and perspectives committed to our vision. Employees of the County have local direct and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home

We are unable to sponsor or take over sponsorship of an employment visa at this time.