Field Service Engineer Bio A
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability.
Main Responsibilities & Tasks:
- Provide service and customer support during field and inhouse visits or dispatches
- Manage all on site installation repair maintenance contract and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Ensure the timely and correct documentation of processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all companys filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations / briefings
- Contact customers concerning processes of the customer file
- Build positive relationships with customers
Qualifications & Skills:
- Technical degree in chemistry biology physical measurements or similar
- Minimum 3 years of proven field service experience in life science market
- Ability to troubleshoot test repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- High customer orientation communication skill
- Team spirit
- Familiarity with mobile tools and applications
- Good command of spoken and written English
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Sartorius offers solutions for the biopharmaceutical industry and laboratories, from drug discovery and development to production platforms for biomanufacturing.
