Implementation Consultant

About the role:

Samsaras Customer Success team advises and guides our largest customers ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsaras strategic customers throughout their lifecycle: onboarding adoption advocacy and renewal.

In this role you will be part of our Implementation team responsible for helping customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off you will own the customer relationship and ensure a successful deployment of Samsaras solution. Your customers span the entire range of businesses that power our economy including haulage and transportation food and beverage passenger transit utilities school buses and many others. All the while building relationships with the customer helping them learn our system and overall ensuring a successful customer relationship.

Your role will be cross-functional in nature working alongside and connecting Sales Support Sales Engineering and Product enabling you to experience multiple aspects of a fast-growing company from within.

This role requires exceptional customer-facing communication skills the ability to quickly understand a customers business and comfort in explaining technology products to both executives and day-to-day users.

Location: France or UK and remote based

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

• Be on the front-lines and ensure our customers increase the safety efficiency and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress participation product adoption and account health
• Run training sessions demonstrate Samsaras technology and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platforms capabilities and explain them to customers of all types
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 2 years of experience in a Customer Success account management or consulting role. SaaS experience preferred.
• Must be fully business fluent in French
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Solutions-oriented with strong problem solving skills
• Passion for going above and beyond the call of duty taking initiative and thriving in a fast-paced change-heavy environment
• Bachelors degree from a 4-year institution

An ideal candidate also has:

• Strong bias for standardization & automation the ability to think big with insistence on high standards
• Thrives in a fast-paced and change-heavy environment

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Required Experience:

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