Customer Service

Tlalnepantla - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What are you going to do

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order at the agreed place and time.

How will you do it

Order Processing

Order input in SAP (different order types)
Send order confirmation to customer (confirm delivery date based on ATP partial delivery allowed etc)

Backorder monitoring and order management

Monitor the customer backorders in conjunction with Customer Warehouse Supply & Demand Credit Control Purchase and Forwarder.
Maintenance of planned shipping days (delays customer requests etc)
Handle customer order cancellations (DOA)
Monitor call-off orders

Enquiry handling

Handle customer questions on deliveries delays problems etc.
Follow-up on pending basic quotes
Coordinate approach with Inside/outside sales representative

Customer care

Handle customer questions effectively and in a service-oriented manner
Follow up on actions requested in sales representatives call reports
Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

Keep customer details and price agreements up-to-date.
Collect share and document leads projects competitor details

What are we looking for

Customer-oriented experience with a focus on details
PC skills MS office
Communication and interpersonal skills
Problem-solving SAP (desirable)

What are you going to doFollow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order at the agreed place and time.How will you do itOrder ProcessingOrder input in SAP (different order types)Send order confirmati...

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Johnson Controls

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of mo ... View more

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