Member Experience Liaison

Edmonton - Canada

Hourly Salary: $ 21 - 25

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Grade 12 or high school equivalent

Assets:

Completion or in-progress of a related post-secondary degree or diploma in recreation and fitness
Ability to speak a second language

Skills required for success:

Good understanding of quality customer service with an ability to make new connections and build relationships with a diverse group of people
Skilled at de-escalating challenging situations in a positive and safe manner
An individual who embraces a mindset of openness towards inclusiveness is fundamental in fostering environments where all individuals feel valued respected and empowered
Comfortable handling minor first aid situations
A strong understanding of fitness equipment and exercise etiquette
Demonstrated ability to problem solve and work in fast past environments
Proven ability to work independently and manage priorities effectively
Applicants may be tested
Alignment to our Cultural Commitments and Leadership Competencies
Embracing a Culture of equity diversity reconciliation and inclusion

Conditions of Employment:

Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
Valid Intermediate First Aid and CPR Level C/AED Certification is required

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits

Up to 3 permanent part-time and 10 Temporary Part-Time positions available

Hours of work: 30 hours per week Including weekend and evening work.

Location of work: Commonwealth Community Recreation Centre Coronation Park Sports and Recreation Centre Dr. Anne Anderson Community Centre

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $21.280 - $25.420 (Hourly)

Talent Acquisition Consultant: DM/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Are you passionate about health and fitness

Do you enjoy working in a fast paced environment and problem solving

Are you interested in helping people achieve their fitness goals

If yes this opportunity is for you!

The Member Experiences Liaison is responsible for providing exceptional customer service and fostering a welcoming environment for all visitors. This role requires a proactive and engaging individual who is passionate about connecting with people and enhancing their experience at our facilities. You will be a key point of contact for patrons offering assistance answering questions and providing information about our programs and addition you will play a vital role in ensuring the safety and comfort of our patrons by being visible approachable and responsive to their needs.

What will you do:

Conduct facility orientations and tours
Support patrons with identifying programs to meet their goals
Meet and interact with people and demonstrate an enthusiastic and positive attitude
Engage patrons with information and benefits offered at the facility
Provide information on current fitness and sport services
Provide information on safe operation of equipment sports rules and amenity etiquette
Assist facility operations with preparing spaces for programs and rental activities
Monitor and maintain equipment inventory; and ensure equipment is in safe working conditions
Respond to emergency situations as needed
Perform other relevant duties as assigned

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Grade 12 or high school equivalentAssets:Completion or in-progress of a related post-secondary degree or diploma in recreation and fitnessAbility to speak a second languageSkills required for success:Good understanding of quality customer service with an ability to make new connections and build rel...

Grade 12 or high school equivalent