Service Writer Advisor
Service Writer Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JJE is a proud subsidiary of Federal Signal Corporation.
Service Writer / Advisor
LOCATION: Richmond Virginia
EMPLOYMENT TYPE:
- 1 Vacancy
- Full-time Permanent
TOTAL REWARDS OVERVIEW:
- Market competitive salary range
- Quarterly profit-sharing bonus opportunity
- Annual salary increase opportunity
- Comprehensive health and welfare benefits
- Paid Vacation and Paid Personal Days
- 401(k) Matching Program
SUMMARY:
The Service Writer/Advisor will be focused on providing administrative and process support to the Service department liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
ABOUT YOU:
- Passion for customer service
- Ability to organize multitask and plan work efficiently
- Positive and collaborative attitude
- Strong communicator
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
- High School Diploma GED or equivalent
- Valid drivers license with a clean drivers abstract
- Must be able to pass a pre-employment background check
Experience:
- 3 years experience in a related administrative/customer service position
- Experience preparing quotes and opening/closing work orders
- Experience with MS Office suite and other dealership/customer work order system
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
- Previous or similar experience may include; Service Administrator Clerk Coordinator Warranty Administrator Service Repair Representative etc.
POSITION RESPONSIBILITIES:
- Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner
- Open and close work orders in alignment with internal procedures
- Prepare service quotes
- Edit and update all work orders to ensure accurate capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with shop scheduling to ensure optimal efficiency and customer service
- Conduct shop walkthroughs with Service Manager to capture real time status updates
- Prepare and submit bi-weekly payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure on-time billing for all customers
- Maintain service files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Collaborate with parts department to ensure timely processes
- Completed additional tasks as required
Our Core People Values
Leadership Customer Excellence Integrity Inspiration Teamwork Innovation and Ambition
If you are looking for a new opportunity then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation please notify HR in advance and we will provide applicable accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
