Sr Field Sales Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
The Senior Field Sales Support Engineer for Resource Industries Aftermarket serves as the primary aftermarket sales expert for Electric Rope Shovels and Draglines across all of Canada. This role is instrumental in driving growth by developing and executing strategic go-to-market plans in collaboration with dealers customers product groups and internal business partners.
What you will do:
Strategic Alignment & Execution: Align aftermarket service strategies with sales execution plans to drive growth throughout the Canadian market.
Consultation & Collaboration: Engage with dealers customers and internal stakeholders to gather Voice of Dealer (VOD) and Voice of Customer (VOC) insights for new product introductions and distribution strategies.
Customer-Centric Solutions: Design and implement tailored solutions that support service growth and meet evolving customer needs across diverse regions in Canada.
Sales Enablement: Guide and train dealer sales teams to enhance capabilities and prepare for future industry demands.
Market Intelligence & Analysis:
Identify challenges and develop actionable strategies to support growth and turnaround initiatives.
Recommend market-driven parts targets and sales strategies to meet volume and share objectives.
Analyze key competitors to uncover strengths weaknesses and competitive tactics.
Program Development: Support the creation of marketing programs and Customer Value Agreements that drive measurable results.
Cross-Cultural Collaboration: Work effectively with diverse teams and stakeholders demonstrating strong influence and conflict resolution skills.
What skills you will have:
Value Selling: Highly knowledgeable of the value and benefits of Caterpillar Electric Rope Shovel and Dragline products with the ability to align customers needs or requirements with Caterpillars solutions. This role benefits from direct sales experience and a background working with or for Caterpillar Dealers mines or mining contractorsbringing you to the top of our list.
Customer Focus: Brings a strong background in mining applications a deep understanding of life cycle costs and awareness of the mining industry and marketplace needsessential for building trust and long-term customer relationships.
Project Management: Demonstrates creativity innovation and strong business acumen. Shows sensitivity to dealer and customer financial impacts ensuring that technical solutions are both effective and commercially viable.
Effective Communications: Capable of clearly transmitting receiving and interpreting ideas information and customer needsensuring alignment between Caterpillars offerings and dealer/customer expectations.
Problem Solving: Applies proven approaches tools and techniques to recognize anticipate and resolve organizational operational or process challenges. Uses problem-solving skills effectively across diverse technical and customer-facing situations.
Additional Information:
The primary location for this position is Edmonton Alberta.
Domestic relocation assistance is not available.
This position may require 25 50 % travel.
Sponsorship is not available.
What you will get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage because we value your performance we offer a total rewards package that provides:
Competitive Base Salary
Annual incentive bonus plan*
Medical dental and vision coverage
Paid time off plan (Vacation Holiday Volunteer Etc.)
Defined Contribution Pension Plan
Employee Share Purchase Plan
Short and long-term disability coverage
Life Insurance
Employee Assistance Programs
*Subject to annual eligibility and incentive plan guidelines.
Summary Pay Range:
$119 880 - $149760Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Additional Information:
- We are hiring to fill an existing position requires working onsite five days a week.- This position requires working onsite five days a week.Posting Dates:
October 28 2025 - October 30 2025Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Required Experience:
Senior IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
