Quality Associate I

Westerville, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Department:

Operations

Job Summary

Description

Join a team where you will lead Quality Specialists in driving excellence across the IRM Quality Team positioning yourself at the center of process improvement productivity and accuracy. Contribute to a collaborative environment that values continuous improvement open communication and partnership with management and internal stakeholders to deliver outstanding quality assurance results.

Job Summary

As a Quality Associate I you will direct the activities of the Quality Team monitor productivity and accuracy and play a key role in improving processes. You will report on missing or outdated resources analyze QA trends and performance and collaborate with management peers and internal partners to drive success and support special projects.

Job Responsibilities

Manage team performance by leading through example and coaching key behaviors to motivate sustained results utilizing performance management resources to proactively monitor coach and develop employees recognizing strong performers and managing those not meeting performance standards.
Execute business initiatives by maintaining open communication with employees peers and leadership.
Organize and actively participate in calibration sessions and other activities to promote and enrich the QA environment.
Escalate procedural gaps with a sense of urgency to ensure timely resolution.
Demonstrate firm-wide Manager Capabilities and track progress through feedback and self-evaluation.
Interact regularly with line of business partners to foster collaboration and drive quality outcomes.

Required Qualifications Capabilities and Skills

Possess a minimum of two years of relevant experience in operations management or equivalent work experience.
Work effectively in a fast-paced environment with changing requirements.
Coach and develop team members to achieve their full potential.
Demonstrate leadership skills including planning organizing and performance management.
Deliver strong presentations to various audiences.
Build strong partnerships and create an inclusive environment for all team members.
Exhibit exceptional organization and time management skills managing team capacity efficiently.
Communicate clearly and professionally in both written and oral formats.
Maintain a high degree of professionalism self-motivation and a sense of urgency.
Demonstrate proficiency in Aces WebStats Excel and PowerPoint.

Preferred Qualifications Capabilities and Skills

Communicate effectively in more than one language with bilingual skills preferred.

Required Experience:

DescriptionJoin a team where you will lead Quality Specialists in driving excellence across the IRM Quality Team positioning yourself at the center of process improvement productivity and accuracy. Contribute to a collaborative environment that values continuous improvement open communication and pa...

Description

Job Summary

Job Responsibilities

Manage team performance by leading through example and coaching key behaviors to motivate sustained results utilizing performance management resources to proactively monitor coach and develop employees recognizing strong performers and managing those not meeting performance standards.
Execute business initiatives by maintaining open communication with employees peers and leadership.
Organize and actively participate in calibration sessions and other activities to promote and enrich the QA environment.
Escalate procedural gaps with a sense of urgency to ensure timely resolution.
Demonstrate firm-wide Manager Capabilities and track progress through feedback and self-evaluation.
Interact regularly with line of business partners to foster collaboration and drive quality outcomes.

Required Qualifications Capabilities and Skills

Possess a minimum of two years of relevant experience in operations management or equivalent work experience.
Work effectively in a fast-paced environment with changing requirements.
Coach and develop team members to achieve their full potential.
Demonstrate leadership skills including planning organizing and performance management.
Deliver strong presentations to various audiences.
Build strong partnerships and create an inclusive environment for all team members.
Exhibit exceptional organization and time management skills managing team capacity efficiently.
Communicate clearly and professionally in both written and oral formats.
Maintain a high degree of professionalism self-motivation and a sense of urgency.
Demonstrate proficiency in Aces WebStats Excel and PowerPoint.

Preferred Qualifications Capabilities and Skills

Communicate effectively in more than one language with bilingual skills preferred.

Required Experience:

Key Skills

Distribution
IT
Access Control System
B2C
Courier Delivery
Broadcast

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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