Program Manager, Community Engagement

Program Manager Community Engagement

At Live Baltimore we love Baltimore to our cores. We work citywide to help neighborhoods thrive by attracting residents retaining residents and supporting healthy housing markets.

Were looking for a Program Manager Community Engagement who will help develop and maintain Live Baltimores homebuying incentives program build and foster relationships with community associations and work with Live Baltimore staff on annual events. Reporting to the Director of Programs the Program Manager Community Engagementwill provide excellent customer service and timely communication to prospective home buyers who are seeking grants and current Live Baltimore grantees. The Program Manager Community Engagement will also lead our community engagement efforts and steward relationships with partner organizations and volunteers.

The ideal candidate for this role enjoys variety in their day-to-day schedule and thrives on staying organized. We seek a teammate who is energized by both desk work and community work. We invite you to take a look at what we do and our impact on Baltimore in our most recent Annual Report.

If you are a dynamic customer-service oriented community engagement or external affairs professional with a passion for living in Baltimore City we invite you to keep reading to learn more about this exciting opportunity!

NOTE: This position is grant-funded with funds expected through October 31 2026 and is contingent upon continued funding. While renewal of the funding of the grant is possible it is not guaranteed.

Key Priorities and Responsibilities:

• Homebuying Incentive Program Management & Administration:
  • Develops and maintains program workflow and processes.
  • Provides exceptional customer service support to program applicants.
  • Collaborates cross-team to ensure timely review of applications.
  • Captures program data and ensure data integrity.
  • Tracks both quantitative and qualitative trends for reporting.
  • Ensures program compliance with funding requirements.

• Community Engagement and Customer Service:
  • Assists partners as well as current and future residents with inquiries about Baltimore City home buying incentive programs and related topics.
  • Attends community meetings and events as a representative of Live Baltimore.
  • Delivers presentations about Live Baltimores programs and services.
  • Assists in the development of presentation materials.

• Relationship Management:
  • Builds and maintains relationships with a variety of nonprofit business and community partners (including Community Development Corporations homeownership counseling agencies neighborhood associations and other community-based organizations).
  • Communicates regularly with partners through email phone calls meetings and events.
  • Collaborates with partners to develop programs and resources that achieve mutual goals.

• Communications and Marketing:
  • Develops content and draft regular community-focused email newsletters.
  • Works closely with Marketing & Communication team to create compelling and relevant content that reaches key demographics.

• Event Support:
  • Staffing of regular Live Baltimore events.
  • Assists in planning event programming and content.

Is this You:

• Bachelors Degree (or an equivalent combination of education and experience)
• 2 years of experience and proven success in a community engagement external affairs or similar role
• Outstanding oral and written communication skills a customer service mindset and the ability to interact positively and professionally with a wide variety of audiences (from nonprofit professionals to community leaders to individuals pursuing homeownership)
• Excellent customer service skills with a positive professional attitude and goal-oriented and solutions-based mentality
• Excellent analytical skills with the ability to follow established workflows and procedures
• Excellent organizational skills and the ability to manage multiple tasks effectively
• Intermediate proficiency with software: Microsoft Office Suite; customer relationship management tools (Salesforce is a plus); Zoom or other online meeting platforms
• Ability to work well both in a team and independently
• Bilingual fluent in Spanish and English strongly preferred
• Flexibility to work evenings and weekends (to attend community meetings and events; three Saturdays per year are mandatory)
• Access to reliable transportation (to attend community meetings and events)
• Must be able to stand for long periods of time and lift/carry items weighing up to 25 pounds on a regular basis
• Commitment to diversity equity and inclusion in our workplace our programs and our city
• Must LOVE the City of Baltimore
• RESIDENCY REQUIREMENT: You must reside in Baltimore City at time of application and throughout employment!
• NOTE: You may not possess any form of active real estate license at time of application and throughout employment!

NOTE: This position is grant-funded with funds expected through October 31 2026 and is contingent upon continued funding. While renewal of the funding of the grant is possible it is not guaranteed.

Total Compensation Package:

• Hourly starting salary commensurate with experience: $28.85-$31.25/hour; Bilingual Spanish/English $30.29-$32.81/hour
• Outstanding competitive benefits including medical dental and vision coverage 401(K); paid time off; short-term disability; life insurance; parking benefits; and professional development; and more
• A cohesive mission-oriented fun and collaborative team (see our Core Values below)
• A hybrid work environment (Live Baltimore staff work from the office at least three days per week)

About Live Baltimore:

Live Baltimore believes residents are our citys greatest assets. As a 501(c)(3) nonprofit we fight the persistent and devastating population loss that began in Baltimore City in the 1950s and which has destabilized neighborhoods and limited families opportunities to flourish in their communities. We are effective in this work through programs designed to persuade prospective residents empower existing residents and influence the real estate industry.

Our Core Values are at the heart of everything we do and drive our teams success:

1. Love Baltimore. We love Baltimore to our cores.
2. Stay Positive. We celebrate our wins big and small.
3. Be Helpful. We model humility and service.
4. Get Results. We are nothing if not effective.
5. Collaborate. We accomplish more together.

Sound exciting Apply today!

TO APPLY: Please click Apply to submit a Letter of Interest (this is important and requiredwe read and take seriously what you write) and your resume. For additional information about Live Baltimore please check out our website: .

Live Baltimore believes that diversity equity and inclusion are critical to our success. We seek to recruit develop and retain the most talented people from a diverse candidate pool. If you are a Baltimore City resident we invite you to apply today!

At Live Baltimore we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age ancestry physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law.