Entry-level Technical Support Specialist

Your Title: Application Customer Support

Job Location: Knoxville Tennessee

Hours: M-F 9am-6pm EST

Our Division: Architects Engineers Construction and Owners (AECO)

Are you ready to be a vital part of a team that empowers customers and solves complex challenges in a dynamic tech environment

What You Will Do

As an Application Customer Support specialist you will be the first point of contact for our customers providing essential support for six key products. Youll interface internally with a supportive team application specialists and your direct manager and externally with a diverse range of customers from end-users to IT professionals.

• Serve as a vital liaison between customers and Trimble providing enterprise-level support for products and services.

• Answer customer inquiries through various channels including phone support (50%) email chat and screensharing.

• Resolve issues coordinate escalation procedures and contribute to the delivery of support training and other related processes.

• Maintain high customer satisfaction and ensure the effective use of applications.

• Benefit from opportunities for career advancement with employee ideas ambition and contributions regularly rewarded.

• Experience unparalleled support and respect from all levels of the organization.

• Work in a collaborative environment where managements doors are always open for discussions and thoughts on improving products and services aligning with the companys goal of providing the best most innovative software solutions.

What Skills & Experience You Should Bring

• Prior experience in a customer service or customer support role.

• Strong analytical problem-solving and troubleshooting skills.

• High attention to detail.

• Excellent verbal and written communication skills.

• Tolerance of ambiguity and a desire to learn.

• Ability to work within clearly defined standard operating procedures.

• Comfortable with constant phone or chat interactions.

• Familiarity with working on multiple monitors and using screen-sharing tools like Zoom (bonus).

Bonus points if you have:

• General knowledge of the construction industry (through education or experience).

• Experience in HR management systems or ERP systems.

• Troubleshooting web-based applications cloud-hosted services or SaaS.

About Our Construction Division

Trimble is developing technology software and services that drive the digital transformation of construction with solutions that span the entire architecture engineering and construction (AEC) industry. Empowering teams across the construction lifecycle Trimbles innovative approach improves coordination and collaboration between stakeholders teams phases and processes. Trimbles Connected Construction strategy gives users control of their operations with best-in-class solutions and a common data environment. By automating work and transforming workflows Trimble is enabling construction professionals to improve productivity quality transparency safety sustainability and deliver each project with confidence. For more information visit: .

About Trimble

Dedicated to the worlds tomorrow Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure build grow and move goods for a better quality of life. Core technologies in positioning modeling connectivity and data analytics connect the digital and physical worlds to improve productivity quality safety transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services Trimble is transforming critical industries such as construction geospatial agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB) visit:

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Trimbles Privacy Policy

If you need assistance or would like to request an accommodation in connection with the application process please contact