Call Centre Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Call Centre Representative
Salary: 25565 per annum
Location:Tamworth Staffordshire
Hours: Full time Permanent (Office Based) Monday to Friday 8.30am - 5pm 1/2 lunch break
Perks: 28 days holiday (including bank holidays) Workplace Pension Scheme Life Insurance Eye Tests Medical Cashplan Yearly Flu Vaccination
Were working with a well-established organisation that is seekinga proactive and customer-focused Customer Experience Representative to join their busy office based in Tamworth. This is a fantastic opportunity for individuals with a background in claims coordination or reactive maintenance who take pride in delivering a first-class service from start to finish.
About the Role:
As a key point of contact for customers youll play an essential role in managing the full lifecycle of each claim from initial instruction through to job completion. Youll ensure that each interaction is handled with care clarity and professionalism while coordinating with a range of internal and external stakeholders including engineers insurers and trades teams.
Key Responsibilities:
What Were Looking For:
Job Ref: EN988
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Salary: 25565 per annum
Location:Tamworth Staffordshire
Hours: Full time Permanent (Office Based) Monday to Friday 8.30am - 5pm 1/2 lunch break
Perks: 28 days holiday (including bank holidays) Workplace Pension Scheme Life Insurance Eye Tests Medical Cashplan Yearly Flu Vaccination
Were working with a well-established organisation that is seekinga proactive and customer-focused Customer Experience Representative to join their busy office based in Tamworth. This is a fantastic opportunity for individuals with a background in claims coordination or reactive maintenance who take pride in delivering a first-class service from start to finish.
About the Role:
As a key point of contact for customers youll play an essential role in managing the full lifecycle of each claim from initial instruction through to job completion. Youll ensure that each interaction is handled with care clarity and professionalism while coordinating with a range of internal and external stakeholders including engineers insurers and trades teams.
Key Responsibilities:
- Manage a portfolio of property claims ensuring all cases are progressed efficiently and within service level agreements
- Liaise with customers via phone and email throughout each stage of their claim providing regular updates and support
- Accurately maintain client systems updating case notes logs and schedules
- Coordinate with internal field teams and subcontractors to arrange site visits and repairs
- Schedule workloads effectively ensuring technician availability and travel times are optimised
What Were Looking For:
- Experience in claims handling customer service call centre or housing maintenance coordination
- Confidence in speaking with customers over the phone particularly those who may be upset or in distress
- Strong organisational skills and attention to detail
- A collaborative team player with a proactive and professional approach
- Good working knowledge of Microsoft Office including Excel
- Minimum GCSE (or equivalent) in Maths and English
Job Ref: EN988
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Required Experience:
Unclear Seniority
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
Hollyfield Personnel is a Recruitment Agency based in Sutton Coldfield that work hard to deliver a personal, bespoke approach with all of our clients and candidates alike.
