Medicaid Provider Support Center Supervisor (pn )
Medicaid Provider Support Center Supervisor (pn )
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Job Description
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
Completion of undergraduate core coursework in accounting; 18 mos. trg. or 18 mos. supervisory principles/techniques; 24 mos. accounting or in other fiscal/financial activity with exp. to be commensurate with duties to be assigned.
-Or undergraduate core coursework in business administration economics or computer science; 16 semester or 24 quarter hours in accounting 24 mos. position involving accounting billings collections payments or reimbursements with exp. commensurate with duties to be assigned; 18 mos. trg. or 18 mos. supervisory principles/techniques.
-Or 6 mos. as Accountant/Examiner Supervisor 1 66115 with state government exp. commensurate with duties to be assigned.
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Accounting and Finance Communications Attention to Detail Continuous Improvement Listening Teamwork
What will you do
Under the general direction of the Department of Developmental Disabilities (DODD) Operations Administrator supervises accountant/examiners assigned to the DODD Support Center (e.g. makes recommendations for hire assigns work & provides direction reviews work & provides feedback establishes goals & monitors & evaluates performance encourages staff development approves/disapproves leave requests recommends discipline) coordinates program activities related to the resolution of inquiries received from program participants (county board staff service providers individuals/family members/guardians &/or entities seeking to become service providers) pertaining to claims submission reimbursement & provider certification monitors the operational needs of the Support Center (e.g. operator availability & system capacity in relation to call volume).
Educates program participants concerning policies guidelines & procedures; trains support center staff on using the phone system ticket tracking system applications supporting provider reimbursement (i.e. Electronic Medicaid Billing System Medicaid Services System Medicaid Fiscal Intermediary etc.) & customer service policies standards & procedures; coaches support center staff to improve customer interactions & ensure accurate information is communicated to the public; performs qualitative monitoring of DODD Support Center activity to ensure that responses are timely accurate & in accordance with all state & federal laws & regulations; supports & assists staff with inbound inquiries that require rule interpretation fall outside of the established scope of DODD Support Center responsibility &/or require referral to other units offices or agencies.
Responds to inquiries via telephone &/or written correspondence; prepares & maintains reports concerning unit activities & related program reports; designs &/or revises forms &/or on-line tools used in lieu of forms; issues final authorizations for payments or examines & verifies account transactions &/or completed actions. Serves as liaison with OBM Office of Shared Services to ensure availability & accuracy of provider information in the Ohio Administrative Knowledge System.
Conducts staff meetings; participates in meetings training & other activities related to the operation of the DODD Support Center; performs other classification related duties as assigned.
To request a reasonable accommodation due to disability please contact ADA Coordinatorby email atEEO-
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Join Our Team!
Accepting applications for an Account/Examiner Supervisor 2
The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.
Ohio is the heart of opportunity and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:
Inclusion
Partnership
Respect
The Division of Medicaid Development and Administration works with state agency personnel and stakeholders to develop policies related to Medicaid funded services for people with developmental disabilities.
- No additional materials will be accepted after the closing date; in addition you must clearly demonstrate how you meet minimum qualifications.
- The final candidate selected for the position will be required to undergo a criminal background check. RuleBackground Investigations for Employment outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
- The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use.
Required Experience:
Manager
Employment Type
Full-Time
