Operation Manager, Digital Product Management Dep (RMI Strategy & Product Office)
Operation Manager, Digital Product Management Dep (RMI Strategy & Product Office)
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Job Description
Job Description:
About Organization
Our mission in the Digital Product Management Section is to plan develop and deliver a digitalized lifestyle Product with all Rakuten Mobile users. Based on customer feedback we work closely with design and development teams and many other stakeholders to bring innovative new products and features to market that prioritize customer satisfaction. This is an exciting opportunity in a fast paced environment to work with many talented people and modern technologies.
We would like to employ professionals who can take this great opportunity which will have such a great impact on society with our dynamic innovative service and enjoy this new challenge together with us.
Job Duties
This role leads the design of high-quality efficient operations for product planning and development ensuring business growth and stability.
Key responsibilities include establishing incident criteria workflows and SLAs for F/E and B/E to enhance service quality. The position requires cross-departmental collaboration to guide services from launch to improvement and lead incident resolution RCA and stakeholder communication to ensure business continuity and optimize customer experience.
This role drives business growth and stable operations by leading high-quality efficient operational design from product planning through development.
Key Responsibilities
Operation Design: Establish F/E & B/E flows incident criteria and SLAs; optimize processes.
Cross-Functional Collaboration: Partner with diverse teams (SXC Engineering CS) for seamless service delivery.
Incident Management: Lead incident resolution RCA and stakeholder communication.
Process Improvement: Standardize operations and enhance service quality via data analysis.
Work Approach
Proactive engagement with development building stakeholder trust data-driven decisions and swift incident response.
Scope of Responsibility
Operational design quality rapid incident resolution and continuous improvement of service quality and stability.
Minimum Qualifications
IT/Web/SaaS Operations Service Management or Delivery experience.
Practical ITIL experience (Incident Problem Change Management).
Cross-departmental/vendor coordination and leadership.
New service launch or large-scale system improvement project participation.
5 years of relevant experience.
Required Skills
Strong logical thinking and analytical skills for complex system/operation design.
Excellent facilitation and negotiation for stakeholder consensus.
Problem-solving and execution capabilities.
Data-driven analysis and improvement proposal skills.
Effective documentation skills.
Foundational knowledge of IT infrastructure databases and applications.
Preferred Qualifications
Industry of Origin: IT services Telecommunications Web services SaaS E-commerce FinTech or equivalent industries.
Qualifications: None specifically required (ITIL Foundation/Expert PMP Prince2 CompTIA Project or other service management/project management qualifications are a plus).
Languages:
English (Overall - 3 - Advanced) Japanese (Overall - 3 - Advanced)Required Experience:
Manager
Employment Type
Full-Time
