Senior Customer Analytics Manager
Senior Customer Analytics Manager
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Job Description
Overview
Permanent
From 85000 Pension PMI ShareSave 6.6 weeks holiday Hybrid Working (2-3 days per monthin the office)
Southampton Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as a Senior Customer Analytics Manager and youll be a big part of this.
Role Purpose: Reporting into the Head of Analytics and Data Science the Senior Analytics Manager will play a critical leadership role in transforming the way B&Q uses data. Responsible for leading a team of analytics managers and their respective teams this role will set the strategic direction for analytics drive the delivery of high impact analysis and embed a culture of data driven decision making across the business.
Whats the job
- Strategic Leadership: Define and lead the analytics vision aligned with business goals; shift from reactive analysis to proactive business partnering.
- Platform Modernisation: Oversee migration to cloud platforms (Databricks dbt Power BI GitHub); ensure scalable and secure analytics delivery.
- Team Development: Manage and grow analytics managers; build a high-performance empowered team culture.
- Product-Led Analytics: Promote reusable scalable analytics assets to reduce duplication and drive long-term value.
- Cross-Functional Collaboration: Align with Data Science Visualisation Automation and Product teams for end-to-end delivery.
- Stakeholder Engagement: Translate business needs into analytics opportunities; influence senior decision-making across functions.
- Data Culture: Champion data literacy and embed data-driven decision-making across the organisation.
- Delivery Ownership: Lead roadmap and execution of key analytics products; ensure outputs are actionable and valuable.
- Coaching & Mentoring: Develop technical and commercial capabilities across analysts and managers.
- Community Leadership: Represent analytics across B&Q and the wider group; share best practices and align on priorities.
- External Awareness: Stay current with tools trends and best practices to keep B&Qs analytics future-fit.
What we need:
- Team Management: Experience managing managers; strong coaching mindset focused on empowerment and growth.
- Agile & Product-Led Delivery: Experience with agile methods product-focused analytics and modern tooling (version control CI/CD scalable data products).
- Technical Expertise: Advanced SQL working knowledge of Python (or similar) hands-on experience with cloud platforms (Databricks Snowflake BigQuery).
- Leadership: Proven track record leading analytics teams and strategy in complex environmentsideally retail customer or loyalty-focused.
- Customer Data Insight: Strong experience using customer data to drive actionable insights with commercial impact and clear storytelling.
- Stakeholder Engagement: Skilled in influencing senior leaders and building trusted relationships.
- Business & Technical Bridge: Able to translate complex analysis into clear actionable insights for decision-makers.
- Strategic & Delivery-Focused: Sets compelling vision and leads execution with clarity and momentum.
- Mindset: Curious ambitious collaborative; challenges legacy thinking and drives change.
Whats in it for me
As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!
So we can support you during the application or interview process please contact for any recruitment adjustments.
Required Experience:
Manager
Employment Type
Full-Time
