Physician Service Specialist California (Considering Applications Statewide)

Our Mission:

MDpanel is one of the largest providers of expert medical opinions in the United States. We are committed to being the most coveted partner for physicians carriers attorneys and patients by connecting those in need of medical opinions with the most qualified and highly regarded medical professionals in the U.S. MDpanel allows our member healthcare professional partners to maximize their time and produce unparalleled revenue return our carrier and attorney clients receive timely complete thorough and easy-to-understand opinions to support the medical legal is revolutionizing the medical opinion space by creating the first true marketplace to connect those in need of medical opinions to those capable of providing them. Unlike traditional services-based models we are devoted to our healthcare professionals and are relentless about removing the burden of administration securing exam volume preparing for and supporting physical examinations backend processing report submissions and billing. And at the heart of MDpanel is our team committed to delivering an unparalleled experience for all stakeholders. We think big start small and move fast. Our culture is built on supporting each other with accountability transparency and passion for our mission.

Position Summary:

As the Physician Service Specialist you will support the practice of your assigned Qualified Medical Examiner (physician). You will engage with your assigned doctor in advance of his/her clinic days to ensure preparedness on the day of evaluation.

Your role will include delivering a high level of customer service and physician support leading up to and throughout the medical evaluation and offering administrative support before during and post examination. To be successful in this position you must enjoy collaborating and being part of a team thrive in a fast-paced environment have excellent customer service time management problem-solving skills deliver outstanding support to the physician/applicant have a positive attitude and willingness to help where needed.

The Physician Service Specialist rolemakes a difference in the experience we offer to physicians by providing a unique blend of skills and knowledge to prepare for and conduct the scheduled evaluation.The Physician Service Specialistmust be a multiskilled professional responsible for performing both administrative and minimal clinical tasks while delivering outstanding customer service and maintaining a positive physician/applicant engagement. The MA will be expected to support the Physicians schedule preferences evaluation preparation and post evaluation support. The MA will be expected to actively participate in quality improvement efforts with an emphasis on the importance of the individual claimant and physician. We expect this effort to account for up to 80% of your weekly responsibilities.

When not supporting your assigned physician you will be expected to act as a member of our Care Team engaging non-assigned physicians via phone chat email and SMS to support them as needed.We expect this effort to vary and could be as much as 40% of your weekly responsibilities.

Schedule:

MDpanels physicians have varying schedules and therefore our Physician Service Specialist provides services that align with their assigned physicians evaluation schedule.

Work setting:

This Physician Service Specialist position will be expected to support remote and in-person exams across the State of CA and will be expected to travel approximately 5 days per month. When not traveling this role will be home based.

Please note: Due to the travel requirements of this role candidates from any region within California are eligible to apply.

Essential Roles and Responsibilities:

• Communicate timely and effectively with the assigned physician.
• Support physicians preferences leading up to the day of evaluation this may include working to better align their eval schedule and ensuring all day of evaluation materials are complete with the applicants prior to their visit with the Physician.
• Ensure the clinic is open clean and prepared for applicants and physicians to arrive. If supporting a remote evaluation arriving on the Zoom in advance of the applicant to ensure preparedness and communicating with the Physician consistently so they can log on at the appropriate time.
• Welcome applicants upon arrival verifying their identity and directing them to the correct location.
• Greeting the physician and ensure they have what they require from MDpanel for their day of evaluations.
• Ensure the days schedule is being kept adjusting it based on no-shows or late arrivals where necessary.
• Maintaining the cleanliness and organization of the clinic facility ensuring adequate supplies are stocked. This includes ordering any office or clinic supplies that are short in supply.
• Prepare the clinic room before and after each evaluation.
• Perform basic clerical tasks such as filing documents making copies and data entry.
• Ensure all forms are completed scanned and uploaded on the day of evaluation prior to completing your shift.
• Maintain a high level of physician and applicant satisfaction by always providing positive interactions.
• Always understand and adhere to company policies and procedures.
• Close and secure the clinic at the end of the evaluation day.
• An understanding of all MDpanel workflow systems to support the Physician from point of schedule through report submission.

Qualifications and Preferred Skills:

• Minimum of 1 year of healthcare experience in front or back office healthcare administration required.
• Physiology Anatomy and medical terminology knowledge a plus.
• Must display excellent customer service skills focused on delivering premium experience.
• Experience with intake assessments and managing new examinee forms.
• Ability to work collaboratively in a cross-functional team environment.
• Professional demeanor with strong customer service attitude.
• Must be reliable to arrive on time at our clinical facilities.
• Must be open to travel approximately 5 days per month.
• General computer proficiency.
• Excellent communication skills both verbal and written.
• Strong attention to detail with ability to solve problems and think critically.
• Experience with monitoring and recording vitals for patients a plus (training is available)
  
• Excellent time management skills and ability to multi-task is a must.
  
  

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk or listen. The employee frequently
is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies up to 40 pounds.

Additional Information:

The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience qualifications skills location and internal equity.Please note that we are unable to provide sponsorship assistance currently. All applicants must have a valid work authorization for the country in which they are applying.

Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.

MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued respected and supported. We do not discriminate based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other legally protected characteristic.

We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process please contact

Required Experience:

Junior IC