Night Porter

COME AND JOIN US . . .

We are currently seeking an engaging and committed Night Porter to join our overnight team at Gleneagles Townhouse. This role is a fantastic entry point into the world of luxury hospitality providing hands-on experience across Guest Services Housekeeping Reception and Food & Beverage Support while working alongside and learning from our Guest Experience Night Manager.

The on-target earning potential for this role is 36515 / per annum - comprising a base salary of 29515 plus a qualified estimate of 7000 in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards

ABOUT GLENEAGLES

For the past century weve been making memories at our iconic hotel and sporting estate in rural Perthshire. Gleneagles Townhouse our luxury hotel and members club on St Andrew Square Edinburgh has created an exciting new chapter in our history. Crowned Employer of the Year at the 2024 Cateys and No.7 in the Conde Nast Traveler Readers Choice Awards for The Best Hotels in the Rest of the UK 2024 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career some work full-time while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Heres a bit more detail on what we see you doing in this role:

• Supporting our Night Manager in ensuring the seamless running of all overnight operations
• Maintaining immaculate public areas keeping every space pristine welcoming and perfectly prepared for the day ahead
• Responding promptly courteously and with discretion to guest requests throughout the night
• Assisting with in-room dining delivering food and beverages swiftly and with polished service
• Providing luggage assistance coordinating transport arrangements and offering thoughtful concierge support
• Preparing and setting up designated areas for morning service ensuring a smooth handover to the daytime team
• Upholding the highest standards of fire safety and security carrying out routine checks with vigilance and demonstrating full readiness in the event of an emergency
• Interacting with our members and guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• You have a positive and proactive mindset with a can-do attitude and eagerness to learn grow and contribute to our team
• Previous hospitality or cleaning experience is helpful but not essential youll benefit from our full training and support
• Friendly and approachable youre genuinely passionate about delivering outstanding service and making guests feel welcome
• Taking pride in keeping spaces clean tidy and well-presented youre reliable and detail oriented
• Youre confident with systems with a willingness to learn Opera and develop your technical skills
• A strong communicator youre comfortable working both as part of a team and independently during overnight shifts
• Youll be safety-focused and professional with a responsible approach to fire security and guest wellbeing
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2025 our full-time employees can expect to receive around 7000 in addition to their annual salary

If you are our next Night Porter please forward your most recent CV to us today!

INDMP