Columbia Gorge Educational Service District

Job Description Regional Technology Specialist II

Title: Regional Technology Specialist II

Department: Technology Department

Classification: Classified Class K

Supervised by: Director of Technology

Work Year:230 Days or asAssigned by Superintendent

Wage: $31.51 - $41.46 per hour

Job Purpose Statement:

Regional Technology Specialists are responsible for troubleshooting and solving issues with both hardware and software providing technical support to users basic networking issues and setting up or removing computers from the network. Other areas of responsibility include: printer telephone and helpdesk support.

Job Qualifications: Education and Experience:

• High school diploma or equivalent required. Associates degree or other post-secondary education and/or training preferred.
• Minimum of one year professional experience with workstation related support and the skills required to perform the core job functions.
• Perform the essential job functions
• Other alternatives to the above qualifications as the District may find appropriate and acceptable.

Licenses Certifications Bonding and/or Testing Required:

• Criminal Justice Fingerprint Clearance
• Valid Drivers License and evidence of insurability
• Successfully pass district background screening

Knowledge Skills and Abilities:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent problem solving and troubleshooting skills.
• Ability to physically perform assigned duties.
• Ability to diagnose both hardware and software needs for help desk support
• Ability to install and configure software hardware components and peripherals.
• Complies with rules statutes policies and procedures.
• Ability to communicate effectively with other employees using tact courtesy and good judgment.
• Ability to effectively communicate with vendors customers and other support technicians regarding computer hardware data communications and other workstation related problems.
• Participates and takes ownership of professional growth and development.
• Ability to analyze trouble-shoot and solve technical problems.

• The ability to effectively manage several ongoing projects at one time.

• Work well with others from diverse backgrounds. Focus on solving conflicts by listening to others without interrupting; keeping emotions under control; remaining open to others ideas;
• Demonstrates flexibility and adaptability when acquiring new tasks and learning new skills.
• Knowledge of department specific program areas including policies and procedures.
• Collaborates with department director/coworkers to design and produce program specific documents.
• Makes independent decisions within limits of agency policies and procedures in the absence of a supervisor.

Essential Job Functions:

1. Provide qualified technical support on an ongoing basis.
2. Installs modifies and makes minor repairs to computer hardware and software systems
3. Assist in maintaining basic internet access and workstation connectivity.
4. Install maintain repair and upgrade desktop computers in schools and at the CGESD. May include assisting with workstation setup loading applications or system software and peripheral equipment support.
5. Assist in implementing regional/district technology vision plans and goals.
6. Participate in select technical training workshops to continue improving skills.
7. Test repaired systems to ensure operational quality before placement.
8. Train customers in the general use and capabilities of their workstation and peripheral devices.
9. Assist with mobile device management (tablets laptops Chromebooks).
10. Assist in maintaining websites through the use of content management systems.
11. Provide back-up support to other positions in case of absence or work overflow.
12. Use multiple resources (i.e. technical books and manuals web sources etc) to resolve problems.
13. Attend department and other staff meetings as required.
14. Perform other related duties as assigned to support the success of the agency.

Educational Skills:

Language & Communication:

• Ability to comprehend interpret and explain pertinent laws rules regulations policies and procedures.
• Ability to read and comprehend instructions correspondence and memos.

• Ability to speak effectively with other employees and/or students

• Ability to effectively present information and respond to questions from groups of administrators managers employees clients customers and/or the general public

• Ability to write reports and business correspondence.

• Ability to effectively present information and respond to questions from individuals or groups.

Mathematical:

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to compute rate ratio and percent and to draw and interpret graphs.

• Ability to apply concepts of basic algebra and geometry.

• Ability to make accurate mathematical computations or apply standardized statistical procedures.

Reasoning Ability:

• Ability to solve practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

Workplace Expectations:

• Work effectively with and respond to people from diverse cultures or backgrounds.
• Demonstrate professionalism and appropriate judgment in behavior speech and dress in a neat clean and appropriate professional manner for the assignment and work setting.
• Have regular and punctual attendance.
• Confer regularly with other ESD staff ESD Districts and immediate supervisor.
• Follow all District policies work procedures and reasonable requests by proper authority.
• Maintain the integrity of confidential information relating to a student family colleague or District patron.
• Demonstrates professional character in all job responsibilities. Displays courteous polite disposition exercising tact and diplomacy. Maintains confidentiality in all aspects of the agency.
• Attend trainings related to professional growth to stay current on best practices.

Physical Requirements:

1. In an eight-hour day employee may:
2. Stand/Walk None 1-4 hrs x4-6 hrs 6-8 hrs
3. Sit None 1-3 hrs 3-5 hrs x5-8 hrs
4. Drive None x1-3 hrs 3-5 hrs 5-8 hrs

1. Employee may use hands for repetitive:

x Single Grasping x Pushing and Pulling Fine Manipulation

1. Employee may use feet for repetitive movement as in operating foot controls:

Yes xNo

1. Employee may need to:

1. Bend Frequently xOccasionally Not at all
2. Squat Frequently xOccasionally Not at all
3. Climb Stairs Frequently xOccasionally Not at all
4. Lift Frequently xOccasionally Not at all

1. Lifting:

Sedentary Work: Lifting 10 pounds occasionally with frequent sitting and occasional standing/walking.

Light Work: Lifting 25 pounds occasionally with frequent sitting and occasional standing/walking.

x Medium Work: Lifting 50 occasionally 25 pounds frequently with occasional sitting and frequent standing/walking.

Medium Heavy Work: Lifting 75 pounds occasionally 35 pounds frequently with occasional sitting and frequent standing/walking.

Heavy Work: Lifting 100 pounds occasionally 50 pounds frequently with occasional sitting and frequent standing/walking.

Mandatory Child Abuse Reporting

As mandatory reporter (ORS.419b.010) you are required to immediately report to Law Enforcement and or Department of Human Services any instances of suspected child abuse.

Agreement

I have reviewed the requirements and expectations for the above position and understand its content. I am aware that my position description may be revised or updated at any time and once notified of changes I remain responsible for the knowledge of its contents.

The statements contained herein reflect general details necessary to describe the principle functions required of this position the level of knowledge and the skill typically required and the scope of responsibility.

I have read and received a copy of this job description. I understand the expectations required for this position and that a copy of this job description will become part of my personnel file.

Employee Signature Date

Required Experience:

Unclear Seniority