Senior Systems Engineer

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Competitive Compensation
• People First Culture
• Benefits Package (Medical/Dental/Vision)
• Matching Retirement Account

• You will be managing monitoring and troubleshooting our clients computers network servers systems and entire IT infrastructure (on-premises and cloud).
• You will be supporting the end user with everything. This could mean password resets one day and Azure AVD implementations the next. As we said you have to be willing to pick up a ticket or project and get it done no matter what.
• You will be creating managing and implementing projects; small to large.
• You will collaborate closely with clients diving deep into the versatile functionalities of Azure/Microsoft 365 admin portals to engineer tailored solutions perfectly aligned with their unique needs and goals.
• Between server deployments and migrations business continuity & disaster recovery planning Zero-Trust and MDM deployments youll be involved in the clients entire IT infrastructure because thats what we do here. We take care of the clients entire IT world.
• Youll be working to support our clients remotely (from our Spokane office) and onsite. This is not a work-from-home position. You will need to live within reasonable commuting distance of our office. Onsite support is critical to the work we do so if you dont like visiting with or speaking to clients this isnt the position for you.
• Youll be documenting processes systems infrastructure configuration and network mapping. This may be for our clients or it may be for us to use in the future.
• Youll be testing complex technical solutions before rolling them out to our clients. If testing is your least favorite part of the troubleshooting process this wont be a good fit for you.
• Provide support of incoming requests to the service desk via telephone web portal and email to ensure courteous timely and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Server administration via Active Directory File & Print services DNS DHCP.
• Network firewall and switch design administration and maintenance.
• Provide guidance and mentorship to lower-level technicians assisting them with complex technical issues and helping them develop their skills and knowledge. You will lead technical projects and initiatives.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security compliance standards are met.
• Network and server solution design and architecture.

• 7 years of Windows server and desktop troubleshooting and management.
• College diploma or university degree in the field of Computer Science and/or 7 years equivalent work experience.
• Certifications Preferred: CompTIA A CompTIA Net CompTIA Security MCSA Azure AZ-900 or Azure AZ-104
• Intermediate Mac OS experience
• Experience researching and solving complex technical issues
• Hands-on experience with cloud infrastructure Microsoft 365 and Azure Virtual Desktops
• Experience with desktop and server operating systems including Windows 10/11 Server 2016-2022 and Mac OS
• Experience in virtualization (VMWare and Hyper-V) Active Directory and cloud hosting including the ability to plan architect and implement virtual hosts and virtual machines
• Installation configuration and administration of Windows servers
• Local and hosted email migrations
• Network design planning implementation and support including DHCP DNS domains routers switches firewall setup VLANs VPN access and redundant ISP load balancing and fail-over
• Experience using a variety of firewall platforms
• Providing infrastructure services including storage networking operating system network security directory services server virtualization using system backup and restore system network monitoring application installation and configuration
• Working for a managed service provider supporting different technologies (We dont have a single tech stack we manage here. That only works for corporate and were anything but)
• Working directly with the end-user at all levels of the organization. (Yes youll be talking directly with our clients so if youre afraid to talk to a real-life human being this isnt the job for you)
• Ensuring data accuracy security and regulatory compliance for our clients

• Youll need to have a nurturing personality and desire to truly help our clients. We put our clients first in everything that we do and that means meeting them where they want to be met. Just because we ask them to open a ticket with us to document the issue we cant be afraid to get on the phone with them if thats what they prefer.
• You must have reliable transportation and a clean driving record for visiting clients on-site.
• You are results-oriented self-motivated and energetic with a relentless customer service attitude and exceptional communication skills.
• You are organized and can multi-task and prioritize dynamic demands
• You want a long-term role with a growing managed service provider in the Spokane - Coeur dAlene area.

Our growth isnt measured in numbers its an investment in aligning with the best talent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.