Primary Location:

Address:

Shift:

Job Description Summary:

Job Description:

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions:

Schedule follow up/return visits to our office for patients.
Obtain appropriate pre-certification and pre-authorizations as needed.
Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures electrophysiology etc.)
Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.
Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
Use Allscripts Centricity Business online paging systems. Retrieve information from other hospital systems.
Holds in confidence all matters concerning patients according to HIPAA guidelines.
Exhibits friendly and helpful behavior.
Other duties as assigned.

Shift Requirements:
Shift Length (in hours):
# Shifts/Week:
Overtime Required: Infrequently Sometimes Often n/a (exempt position)

Other Functions:
Maintains compliance with all company policies procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Additional Job Description:

Education:
High school diploma or GED/ equivalent (required)
o Individuals between the ages of 16 and 18 may be employed on a temporary basis in positions not prohibited and for hours not to exceed those prescribed by the Department of Labor and the Commonwealth of Kentucky and who are on the path to earning a high school diploma or GED (see Employment of Minors policy)

Experience:
Two years of scheduling in a multi-specialty clinic preferred
Job Competency:
Knowledge Skills and Abilities critical to this role:
The right candidates for this position must be dependable professional and a team player.
Language Ability:
Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability:
Able to critically think through complex patient situations process improvements evidence-based practice.
Able to assist others in developing clinical reasoning skills.
Computer Skills:
What computer skills are required for this job What computer skills are preferred
Are there any specialized programs that the candidate must be able to use
Additional Responsibilities:
Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

UofL Health Core Expectation:
At UofL Health we expect all our employees to live the values of honesty integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind body and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health

Acknowledgement:
This job description is designed to list the essential functions competencies requirements and activities of the job all of which may change at any time with or without notice. I have read and received a copy of this job description.

Employee Name Employee Signature Date