Sr Associate Software Engineer CRM Operations

Career Category

Job Description

Join our team at Amgen Capability Center Portugal the #1 company in Best Workplaces (201500 employees category) by the Great Place to Work Institute. With over 400 talented individuals from more than 40 nationalities our Lisbon center thrives at the intersection of innovation excellence and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation supporting our mission To Serve Patients.

Senior Associate Software Engineer - Operations

At Amgen Technology isnt just a support functionits a catalyst for discovery transformation and real-world impact. Here your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters

LIVE

WHAT YOU WILL DO

Role Description:

The Senior Associate Software Engineer in this operations-focused role is primarily responsible for the stability availability and continuous improvement of Amgens Global CRM system. This position ensures seamless daily operations proactive and automated monitoring and incident resolution across critical applications. You will collaborate with business partners product teams and technical experts to support system reliability streamline processes and enable business continuity.

You will be part of a team specifically focusing on Global CRM and Marketing capabilities. Amgen is using fully integrated and best in class technologies having as core architecture & relying on business capabilities enablers such as Veeva CRM Veeva Vault Salesforce Marketing Cloud.

Roles & Responsibilities:

• Ensure high availability performance and smooth functioning of critical platforms.

• Monitor system health identify issues proactively and coordinate timely resolution of incidents.

• Manage system configurations integrations and operational workflows to meet business requirements.

• Support release and change management processes using DevOps toolsets (e.g. Jira Git Jenkins Copado).

• Partner with business teams to troubleshoot issues analyze root causes and implement preventive measures.

• Maintain operational documentation including process runbooks system configurations and support guidelines.

• Participate in system upgrades patching and compliance-related activities.

• Ensure data integrity security and seamless flow between integrated systems.

• Contribute to automation initiatives that improve monitoring reporting and operational efficiency.

• Support continuous improvement initiatives to optimize CRM and Marketing operations globally.

WIN

WHAT WE EXPECT OF YOU

We are all different yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications.

Basic Qualifications and Experience:

• Masters degree with 34 years of experience in Computer Science IT or related field.

• Strong experience managing and supporting platforms ideally Veeva CRM and Salesforce.

• Hands-on knowledge of system configuration release management and incident resolution.

• Experience with DevOps tools such as Jira Git Jenkins and Copado.

Good-to-Have Skills:

• Experience with test automation and monitoring tools.

• Certifications in Veeva CRM Salesforce Copado and/or SAFe.

• Strong communication and stakeholder management skills.

Soft Skills:

• Excellent analytical and troubleshooting skills

• Ability to work effectively with global virtual teams

• High degree of initiative and self-motivation

THRIVE
WHAT YOU CAN EXPECT OF US

• Vast opportunities to learn develop and move up and across our global organization.

• A diverse and inclusive community of belonging where colleagues are empowered to bring ideas to the table take risks and act.

• Generous Amgen Total Rewards Plan comprising healthcare finance wealth and career benefits.

• Flexible work arrangements.

Objects in your future are closer than they appear. Join us.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.