Sr. Director – India Center of Excellence (CoE) Leader

What is The Role

Elastic is searching for a leader to establish scale and lead our new India-based Global Services Center of Excellence (CoE). This role will be responsible for building an extraordinary offshore delivery team deeply rooted in Elastics core technologies to expertly implement Observability Search and Security engagements globally.

You will be the driving force behind the CoEs technical direction ensuring implementation excellence fostering a culture of innovation and integrating pioneering Elastic solutions into our global delivery framework. While strategic business acumen is essential your main focus will be on elevating our technical delivery capabilities ensuring the highest levels of solution quality and accelerating time-to-value for our customers worldwide.

What You Will Be Doing

Technical Vision & Strategy:

• Define and implement the CoEs technical vision aligning it with Elastics product roadmap and global services objectives.
• Drive the adoption of standard processes for Elastic Stack implementations focusing on performance scalability and security across Observability Enterprise Search and Security solutions.
• Lead the technical evolution of offshore delivery pushing for innovative solutions advanced automation and deeper expertise in Elastics offerings.

Implementation Excellence & Solution Delivery:

• Establish and enforce meticulous technical delivery methodologies and quality standards for all CoE engagements.
• Lead all aspects of the technical architecture and delivery of complex Elastic solutions ensuring robust high-performance and customer-centric outcomes.
• Build and lead specialized technically deep delivery teams focused on Elastics Observability (APM Logs Metrics) Enterprise Search (Elasticsearch App Search Workplace Search) and Security (SIEM Endpoint Security) solution areas.
• Implement follow-the-sun models to provide continuous technical support and delivery capabilities for global customers.

Technical Talent & Mentorship:

• Develop a comprehensive multi-year plan to attract hire and nurture credible Elastic engineers architects and technical consultants.
• Foster a high-performance technical culture that emphasizes continuous learning problem-solving and deep expertise in Elastic technologies.
• Design and implement structured technical onboarding advanced enablement and certification programs focused on Elastics latest features and solution patterns.
• Mentor and grow the technical leadership within the CoE empowering them to drive technical excellence.

Innovation & Automation:

• Champion the development and adoption of technical accelerators reusable code automation tools and reference architectures built on the Elastic Stack to enhance delivery efficiency and quality.
• Drive a culture of technical innovation within the CoE exploring new ways to demonstrate Elastics capabilities for customer success.
• Oversee robust technical quality assurance performance testing and solution validation to ensure superior delivery outcomes.

Multi-functional Technical Collaboration:

• Partner closely with Elastics Product Engineering and Solutions Architecture teams to ensure the CoEs technical capabilities are aligned with Elastics product evolution and best practices.
• Collaborate with GEO delivery leaders to ensure seamless technical handoffs and consistent solution delivery globally.
• Manage the CoEs technical budget focusing on optimizing technical resource utilization and delivery efficiency.
• Establish and track key technical performance indicators (KPIs) related to solution quality innovation and technical team proficiency.

What You Bring

Experience:

• 15 years in professional services delivery leadership with at least 5 years explicitly running large-scale offshore/nearshore technical operations for enterprise software.
• Proven track record of building and scaling global delivery centers in India or similar markets with a strong emphasis on technical depth and complex solution implementation.
• Deep hands-on understanding and experience with the Elastic Stack (Elasticsearch Kibana Beats Logstash) and its application in Observability Enterprise Search and/or Security domains.
• Demonstrated experience managing highly technical multi-functional teams across multiple geographies and time zones fostering a deep technical community.
• Experience with cloud platforms (AWS Azure GCP) and containerization technologies (Docker Kubernetes) in the context of Elastic deployments.

Skills:

• Exceptional technical leadership ability to inspire guide and empower highly skilled technical teams.
• Profound strategic technical thinking with the ability to translate Elastic product vision into actionable high-quality delivery outcomes.
• Strong problem-solving skills with a track record of resolving complex technical challenges in customer environments.
• Excellent communication skills capable of articulating complex technical concepts to both technical and non-technical audiences including executive stakeholders.
• Solid understanding of technical project lifecycle agile methodologies and DevOps practices.

Education:

• Bachelors degree or equivalent experience in Computer Science Engineering or a related technical field (Masters preferred).
• Relevant certifications in Elastic Stack (e.g. Elastic Certified Engineer) cloud platforms or specific technical domains are highly valued.

Key Performance Indicators:

• Technical Delivery Excellence: CSAT 4.7/5 driven by technical solution quality; <5% solution re-work; consistently meeting technical milestones and project scopes.
• Technical Capacity & Expertise: % increase in billable hours for advanced Elastic implementations; % of staff certified in Elastics core and advanced domains ( 80% with current certifications).
• Innovation & Efficiency: # of accelerators reusable assets automation tools and reference architectures produced/applied; measurable reduction in technical delivery effort through automation.
• Technical Talent Retention: 10% voluntary attrition among technical staff; demonstrable career progression paths for technical roles.
• Solution Performance: Measurable improvements in customer solution performance and stability (e.g. query latency indexing throughput uptime).

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Required Experience:

Director