Billing Operations Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.
About You
The Billing Operations Specialist ensures accurate timely and compliant billing for Managed Services customers. This role manages automated order flows across multiple systems executes invoice cycles on the 1st 10th and end-of-month resolves discrepancies with vendors and internal teams and supports month-end close. Success requires strong Excel skills attention to detail and the ability to drive cross-functional resolution.
What youll do and how youll have an impact
- Own the end-to-end process flow for Managed Services billing cycles.
- Analyze and process billing reports; investigate anomalies and resolve variances.
- Manage the billing queue and order types (adds changes disconnects) to ensure timely accurate billing.
- Oversee automated order flow across systems; validate data integrity.
- Manage Aging report and perform collections outreach; verify remittances in Sage before action.
- Respond to NOC inquiries with accurate site/circuit details to support service restoration.
- Partner with Project Management to coordinate and execute disconnect orders.
- Create individualized invoices in Excel for Prologics warehouse/hardware procurement and shipping; create corresponding invoices in .
- Execute billing cycles on the 1st 10th and calendar month; generate and distribute invoices; record variance explanations on revenue spreadsheets for close.
- Work with vendors to resolve billing issues; initiate emergency payments to broadband carriers as needed.
- Open and manage support tickets to remediate billing platform issues.
- Update new account labels in portals to clearly identify billed customers.
- Build/modify packages in ; review/reverse transactions; rebill MRCs; make pricing changes as required.
- Support audits reporting and ad hoc assignments.
- Handle AT&T Ariba entries for Managed Services invoices; track approvals rejections funding and respond to AT&T Account Manager inquiries.
What were looking for
- Strong skills in Microsoft Excel (pivot tables VLOOKUP/XLOOKUP conditional logic data cleansing).
- Basic Microsoft Access knowledge (queries preferred).
- Hands-on experience with for billing configuration adjustments and rebills.
- Familiarity with Netsuite for AR and payment verification.
- Understanding of order-to-cash processes and AR best practices (aging management collections).
- Experience reconciling data across multiple operational systems.
- Excellent written and verbal communication with timely proactive follow-up.
- Strong time management and organizational skills in deadline-driven cycles.
- Background in telecom billing (MRC/OTC) service package configuration and disconnect workflows.
- Familiarity with NOC processes circuit/site metadata and vendor portals such as AT&T Ariba.
- Experience in process documentation and continuous improvement.
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:
Unclear Seniority
Key Skills
- Medical Collection
- Accounts Receivable
- Athenahealth
- ICD-10
- Medical Coding
- 10 Key Calculator
- Detailing
- ICD-9
- Medical Billing
- Microsoft Excel
- CPT Coding
- Medicare
About Company
AppDirect powers millions of cloud subscriptions worldwide with marketplace, billing, reseller, and distribution solutions.
