Lobby Ambassador (Russian Speaker)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests.
- To anticipate the needs of the customer whenever possible to enhance quality service and in turn enhance customer satisfaction.
- Ensures that all guests are greeted upon the arrival & departure of the hotel
- Offer consistently professional friendly warm and engaging service
- Coordinate and manage communication between guests and staff
- Be available for guests at all times as a point of contact
- Ensure sufficient stocking of welcome beverage and welcome troley
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
Qualifications :
Your experience and skills include:
- Russian Speaker
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively and collaboratively as part of a team.
- University Degree in Hotel Management fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
