Assistant Front Office Manager

Join Our Global Family at RIU Hotels & Resorts!

Be part of the RIU Plaza London Victoria team!

RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene offering exceptional service in the heart of London. As part of RIU Hotels & Resorts operating over 100 hotels in more than 20 countries our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station.

We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now as we continue to grow and strengthen our presence in the UK we are looking for passionate hospitality professionals to join our team.

If youre ready to take your career to the next level explore our exciting opportunities at RIU Plaza London Victoria!

Position: Assistant Front Office Manager

Department: Front Office

About the Role

This is a unique opportunity to join RIU Plaza London Victoria as an Assistant Front Office Manager. Your primary responsibility will be to support the Front Office Manager in overseeing the daily operations of the front office department. You will assist in leading and managing the front desk team ensuring exceptional guest service efficient check-in and check-out procedures and smooth coordination among various departments. Your role is crucial in maintaining high standards of guests satisfaction and upholding the hotels reputation.

What Youll Do

• Supporting the Front Office Manager in overseeing the daily operations of the front desk including staffing scheduling task allocation and grooming.
• Collaborating with other hotel departments to ensure smooth operations and guest satisfaction.
• Resolving guests difficult situations in a timely and professional manner
• Assisting in training and onboarding new front desk staff ensuring they understand their roles and responsibilities
• Assisting with administrative duties such as preparing reports managing guest records and updating relevant documentation.

What Were Looking For

• This position is perfect for someone with ambition and a passion for hospitality who is ready to step up in their professional career and grow into a leadership role.
• Excellent communication skills for both internal staff and guest interactions.
• Ability to collaborate with other departments like housekeeping maintenance and F&B to ensure smooth service.

Compensation & Benefits

A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:

• Gross salary: Competitive
• Annual leave: 30 days per year (Including public holidays).
• Birthday is for celebrating so have the day off on us!
• Free meals while on duty.
• Access to Wagestream - Financial wellbeing app for discounts and early wage access.
• Enhanced Maternity and Paternity pay.
• Pension Scheme.
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Discounts in other associated business such Gymbox
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts allowing you to explore and experience our exceptional properties worldwide.
  

Why RIU Hotels & Resorts

• Your Growth is Our Priority: At RIU Hotels & Resorts we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training mentorship and internal promotions ensuring your potential is recognized and rewardedwhether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive collaborative environment where every voice is heard and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation employee benefits and perks that reflect our appreciation for your dedication and excellence.

Our Commitment

At RIU Hotels & Resorts we value diversity equity and inclusion as fundamental pillars of our success. We welcome all applications regardless of gender ethnicity religion disability age sexual orientation or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact promoting responsible practices and making a positive contribution to the communities where we operate.

By joining RIU you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.