Service Delivery ManagerPuneBangaloreHyderabadChandigarh

Trigent Software Private Limited

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Total- 8 Years

Job Description:

Responsible for managing SIAM service experience level agreemnts and ensuring services are delivered as per agreed SLAs/XLAs.
Manages services streams ensure work is alinged to and delivering to ANZs priorities measures and analyses work performances and even takes care of process improvements
Problem and incident management Playbook
ITIL processes
Exp in handling Devops teams
Banking domain

Mandatory Skills:
Service delivery management SLA Support skills ticketing

Total- 8 Years Job Description: Responsible for managing SIAM service experience level agreemnts and ensuring services are delivered as per agreed SLAs/XLAs. Manages services streams ensure work is alinged to and delivering to ANZs priorities measures and analyses work performances and even takes ...