Retention Operations Specialist-Noida
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Minimum Bachelors degree or equivalent in a numerate technical or business field
Minimum years experience in a similar /related function (e.g. Sales Operations Services Renewals Sales/Operations Operations processes in tech industry)
Strong numeracy skills including intermediate or better familiarity with Microsoft Excel & Strong written and spoken English.
Experience in operating in an (external) customer facing environment (telephone/email based) supporting high value Enterprise customers.
Proven experience in a role involving critical thinking: i.e. ability to analyze issues make decisions and problem solve self-sufficiently without requiring ongoing direction setting. Pragmatic decision making where exceptions are required.
Experience in performance management ability to recognize key performance indicators ensure ongoing monitoring and ability to collate information into clear and succinct management reports
Competence in sales pipeline management and CRM tools including or SAP / Siebel CRM or similar analytical and information management applications.
Results-oriented self-starter and a high degree of motivation to go above and beyond the task at hand. Well organized with the ability to prioritize and to manage time effectively
Self starter with ability to achieve successful results with limited supervision often under tight deadlines. Attention to detail is essential.
Strong team orientation and ability to build cross-functional relationships.
Good knowledge of operational support delivery business processes
Minimum years experience in a similar /related function (e.g. Sales Operations Services Renewals Sales/Operations Operations processes in tech industry)
Strong numeracy skills including intermediate or better familiarity with Microsoft Excel & Strong written and spoken English.
Experience in operating in an (external) customer facing environment (telephone/email based) supporting high value Enterprise customers.
Proven experience in a role involving critical thinking: i.e. ability to analyze issues make decisions and problem solve self-sufficiently without requiring ongoing direction setting. Pragmatic decision making where exceptions are required.
Experience in performance management ability to recognize key performance indicators ensure ongoing monitoring and ability to collate information into clear and succinct management reports
Competence in sales pipeline management and CRM tools including or SAP / Siebel CRM or similar analytical and information management applications.
Results-oriented self-starter and a high degree of motivation to go above and beyond the task at hand. Well organized with the ability to prioritize and to manage time effectively
Self starter with ability to achieve successful results with limited supervision often under tight deadlines. Attention to detail is essential.
Strong team orientation and ability to build cross-functional relationships.
Good knowledge of operational support delivery business processes
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
