Comptroller of Maryland Helpdesk Specialist
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Job Location:
Annapolis, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Helpdesk Specialist provides technical support to end-users focusing on resolving issues answering technical questions and assisting with application revisions. This role involves collaborating with the technical team to identify system requirements develop new systems and implement upgrades. The Helpdesk Specialist also creates documentation trains employees and ensures system quality and performance.
The Helpdesk Specialist provides technical support to end-users focusing on resolving issues answering technical questions and assisting with application revisions. This role involves collaborating with the technical team to identify system requirements develop new systems and implement upgrades. The Helpdesk Specialist also creates documentation trains employees and ensures system quality and performance.
Location: Annapolis Maryland United States
Responsibilities:
- Review IT systems for errors and issues.
- Provide technical end-user support including researching complaints and answering questions.
- Collaborate with the Technical Committee to determine system requirements.
- Assist in developing new IT systems and adding functionality to existing systems.
- Create analysis reports representing the cost-benefit of proposed upgrades.
- Assist in implementing new systems.
- Test and troubleshoot implemented plans.
- Maintain records and documentation.
- Develop instruction manuals.
- Train employees on new systems.
- Gather and analyze system requirements.
- Design and document systems.
- Facilitate communication between stakeholders.
- Ensure system quality and performance.
- Manage system implementation and integration.
- Review IT systems for errors and issues.
- Provide technical end-user support including researching complaints and answering questions.
- Collaborate with the Technical Committee to determine system requirements.
- Assist in developing new IT systems and adding functionality to existing systems.
- Create analysis reports representing the cost-benefit of proposed upgrades.
- Assist in implementing new systems.
- Test and troubleshoot implemented plans.
- Maintain records and documentation.
- Develop instruction manuals.
- Train employees on new systems.
- Gather and analyze system requirements.
- Design and document systems.
- Facilitate communication between stakeholders.
- Ensure system quality and performance.
- Manage system implementation and integration.
Required Skills & Certifications:
- Strong end-user support background.
- Ability to document train and communicate effectively.
- Hands-on experience in testing troubleshooting and system rollouts.
- Strong end-user support background.
- Ability to document train and communicate effectively.
- Hands-on experience in testing troubleshooting and system rollouts.
Preferred Skills & Certifications:
- Not specified.
- Not specified.
Special Considerations:
- Not specified.
- Not specified.
Scheduling:
- Not specified.
- Not specified.
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
