AI Technical Support Specialist Onsite

Frisco, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: AI Technical Support Specialist

Work Location: Frisco TX

Duration: Long Term

Job Description

The AI Center of Excellence is seeking a semi-technical support specialist to help operationalize and sustain two critical enterprise AI platforms: the AI Gateway (our internal reverse proxy for LLM APIs) and GitHub Copilot (our IDE-integrated AI coding assistant). This role is part of our AI enablement initiative and will serve as a direct support and enhancement partner to our developer community.

Responsibilities:

Act as the first line of support for developers using GitHub Copilot and the AI Gateway.
Review and troubleshoot API usage errors model connectivity issues and tooling integration problems.
Manage user provisioning and access control requests.
Coordinate with platform owners; Maintain documentation.
Communicate via Teams and ticketing systems.
Contribute to lightweight tooling enhancements.

Required Qualifications:

3 years of experience in technical support or engineering.
Proficiency in Python scripting and REST APIs.
Familiarity with Git and VS Code.
Strong communication and organizational skills.

Primary Skills: AI Gateway & GitHub Copilot
Secondary Skills: Python scripting and REST APIs

Preferred Qualifications:

GitHub Copilot or similar AI tools; Understanding of LLMs and model governance; Large enterprise experience; Proxy tools like Apigee or Kong.

Ideal Candidate Traits Self-starter problem solver reliable effective communicator.

Job Title: AI Technical Support Specialist Work Location: Frisco TX Duration: Long Term Job Description The AI Center of Excellence is seeking a semi-technical support specialist to help operationalize and sustain two critical enterprise AI platforms: the AI Gateway (our internal reverse proxy ...