Manager, Retail Operations

Position Overview:

The Manager Retail Operations (Assistant GM) is responsible for assisting the General Manager in interfacing consulting with qualified patients and caregivers and administering approved medical marijuana products. The Manager Retail Operations oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration record retention product tracking and inventory control as directed by the Area General Manager. This position is located in our TGS dispensary located on Wewatta Street in Denver CO.

Major Areas of Responsibility include:

• TheManager Retail Operationsensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the General Manager and as directed.
• Provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.
• Manages patient-specific logs as required the receipt storage and auditing of all inventory and is responsible for ordering new inventory and suppliesandmaintaining accurate records usingBioTrackTHC the Dispensing Facilitys inventory tracking software program.
• As the responsible party at the Dispensing Facility this position resolves all inventory discrepancies and patient-staff conflicts.
• TheManager Retail Operationsis responsible for the development of the Dispensing Facilitys privacy policies and procedures the security and confidentiality of all patient informationandoverall compliance with HIPAA.
• This position acts as a liaison internally between all staffthedispensary management teamand the General Manager and externally between the Dispensing Facility and law enforcementtheCommissioner of Health and the local community.
• Directs and monitors department managers to accomplish goals of the plan consistent withestablishedsafety procedures.
• Establishes methods to follow the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program maintaining records required by public health law and ensures quality assurance plans including butnotlimited to plans to detect identify and prevent dispensing errors related to product packaging and labeling.
• Manages and implements policies and procedures for any retesting of returned approved medical marijuana products storage and disposal and meeting reporting requirements for adverse eventsand product recall.
• This position is responsible for assisting with implementing and maintaining security systems for tracking record-keeping record retentionand surveillance related to all product at every stage of storage delivery transporting and distribution.
• Development of an employee-oriented company culture that emphasizes quality continuous improvement teamwork and high performance.
• ImplementsHR policies and programs in support of company initiatives. Directsall compliance efforts for the company to minimize risk.
• Ensuresjob descriptions for all positions are accurate and current.
• Conductsinvestigationsrespondsto unemployment claims EEOC DOL and/or employee relation issues such as employee complaints harassment allegations and civic rights complaints. Settlesgrievances in coordination with Senior Counsel.
• Conductsexit interviewsanalyzesdataand makesrecommendations to the management team for corrective action and continuous improvement.
• Createsorganizational development and employee training programs.
• Conductsperformance reviews with department managersandmonitorsemployee productivity attitudes and performance results.
• ImplementsHR related software systems in collaboration with IT Partners
• Recruitsand retainstop quality staff for each departmentandconductsinterviews. Managestalent acquisition and workforce management plan.
• Buildsa quality assurance program that is tied totheperformance review process.
• Developsprogressive and proactive compensation and benefit programs to provide motivation incentives and rewards for effective performance. Managesleave administration practices.
• Maintainsexcellent facilities conducive to enhancing employee productivity.
• Providescompany-wide communicationandmanageschange.
• Ensuresemployee safety wellness healthandwelfare.

Minimum Qualifications (Skills Knowledge & Abilities):

• All applicants must be at least 21 years of age.
• Bachelors Degree and3years of experience at a management administrative level with an emphasis on employee relations and talent management.
• 3years of experience managing a retail operation.
• Experience must include hands-on responsibility for the full scope of human resources activities both operations and analysis.
• Must be passionate about handling all aspects of a retail operation to include staffing schedules compliance inventory control purchasing and theft preventionand product diversion.
• Demonstrated management and leadership skills in a high growth environment are preferred.
• Operations managementexperienceto include production oversight and accountability.
• Excellent and effective consulting skills.
• Strong conflict management skills.
• Strong interpersonal and negotiation skills.
• Solid business acumen management reporting and problem-solving skills.
• Exceptional interpersonal skillsincludinglistening coaching andtraining.
• Strong leadership project management andtime management skills.
• Excellent written verbaland non-verbal communication skills.
• Ability to develop strong relationships and experience working with senior level executives.
• Ability to prepare written reportscorrespondence and presentations to senior leadership as required.
• Ability to manage and administer a broad range of tasks including resolving complaints andcounseling managers and employees on the interpretation of policies proceduresand programs.
• Ability to objectively coach employees and management through complex difficultand emotional issues.
• Ability to build and maintain positive relationships in order to gain support and achieve results both internally and externally.
• Ability to exercise sound judgment and make decisions in a manner consistent with confident leadership.
• Ability to organize and prioritize work.

Travel %:0

Pay: $50k-55k Bonus Benefits

FLSA status:Exempt

Additional Abilities Required:

While performing the duties of this job the employee is required to stand walk or sit for extended periods of time use hands to perform manual tasks and lift or move up to10pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers customers vendors etc. The noise level in the work environment is usually moderate.

• Note:Nothing in this job description restricts the companys right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

About The Cannabist Company (d.b.a. The Green Solution & Medicine Man):

The Cannabist Company formerly known asColumbia Care is one of the most experienced cultivators manufacturers and providers of cannabis products and related services with licenses in 14 U.S. jurisdictions. The Company operates 75 facilities including 56 dispensaries and 19 cultivation and manufacturing facilities including those under Care nowThe Cannabist Company is one of the original multi-state providers of cannabis in now delivers industry-leading products and services to both the medical and adult-use 2021 the Company launched Cannabist its retail brand creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower edibles oils and tablets and manufactures popular brands including dreamt Seed & Strain Triple Seven Hedy gLeaf Classix Press and Amber. For more information please visit.

Recognized for its comprehensive benefits ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors The Cannabist Company has earned a spot on mg Magazines Americas Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages paid holidays vacation and sick time 401K with company match multiple health plan choices dental vision pet and life insurances 100% paid short-term disability optional long-term disability insurance and more!