LeadManager (French Services) (TeleworkHybrid)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting ever-changing industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Your Role

This Lead/Manager role is an entry point into management at Radio-Canada for someone looking to take their first steps in a leadership capacity. Youll be part of the Back Office division which supports the teams that develop products for our digital audiences. Back Office teams provide specialized expertise shared APIs and a common infrastructure for various Radio-Canada products. Essentially whenever a digital user consumes content on a Radio-Canada platform the Back Office is helping make it happen behind the scenes.

In this role youll directly manage a team of five to eight people. Our management approach is both hierarchical and matrix-based with a focus on managers actively participating in their teams activities. This means youll need to understand more than one technical discipline (Developer DevOps QA etc.). Youll be managing individuals with wide-ranging expertise all within the realm of software development and potentially across multiple teams (for example managing QAs Devs and the Technical Lead on two different teams). Your responsibilities will include understanding your teams day-to-day realities project road maps and challenges in order to provide effective support and help them achieve their various goals collaboratively. Youll work closely with all members of leadership on your teams and will be directly responsible for fostering a positive team culture within each.

What Youll Do

• Provide daily support and assistance to members of leadership (PM Lead PO Architect etc.) on your teams in their decision-making and ensure all relevant aspects have been considered when decisions are made.

• Report on the overall health of your teams to your superiors and in conjunction with colleagues in other departments take necessary steps to keep key performance indicators on track (in the green zone).

• Ensure your teams operate efficiently and that development processes are regularly reviewed and optimized.

• Apply the performance management process for each person within your management scope.

• Oversee the full hiring process within your teams from creating job descriptions to the final offer of employment.

• Manage part of the onboarding process for new employees and ensure their smooth integration into their new teams.

• Attend meetings with external vendors to monitor service delivery and contribute to contract negotiations for certain products within your area of expertise.

• Ensure your teams have access to the necessary software licences and cloud environments for their work.

• Plan required training for employees within your management scope and teams.

• Champion various initiatives whether they originate from Digital Media management or are suggestions you bring forward.

• Continuously optimize the operational efficiency of your teams and contribute to improving the operational efficiency of Digital Media overall.

• Manage the costs of licences and services used by your teams and implement mechanisms to monitor these costs.

Key Technologies and Tools Used by Back Office Teams

• Primarily C# (.NET Core).

• Blazor.

• React.

• TypeScript.

• MongoDB.

• GraphQL (Apollo).

• NodeJS.

• Azure Service Bus Azure Functions.

• Content indexing with Elasticsearch.

• Git (via Azure DevOps).

• Azure DevOps (build and deployment pipelines).

• Visual Studio / Rider.

• Jira.

What You Bring

• 10 years software development experience across various roles.

• Bachelors degree in a related field or a combination of a degree and equivalent experience.

• No prior people management experience required (this is an entry-level management role).

• Strong soft and interpersonal skills.

• A collaborative team player who understands the importance of aligning with colleagues in other departments and involving them in discussions before taking action.

• A collaborative mindset with the ability to recognize the contributions of others to team and individual success.

• Excellent communication skills (ability to explain technical concepts clearly).

• Bilingualism (English and French) an asset. (Please be aware that you will regularly work with English-speaking colleagues and while you arent required to speak English they arent required to speak French. A basic understanding of written and spoken English is therefore necessary).

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the ever-changing makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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