Director Site Reliability Engineering
Director Site Reliability Engineering
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Job Description
About AlayaCare
At AlayaCare were more than just a fast-growing SaaS company were a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.
With 550 employees across Canada the US Australia and Brazil were united by a shared mission and a strong culture of transparency growth and human connection. Whether youre early in your career or a seasoned expert AlayaCare offers the opportunity to grow your impact your skills and your career.
About the Role
The Director SRE leads the strategy maintenance and continuous improvement of infrastructure monitoring systems and applications while overseeing on-call incident response. This role drives disciplined project execution optimizes costs through FinOps practices and ensures alignment of applications and architecture with long-term vision.
Working closely with Product Engineering and Customer Success the Director SRE supports smooth pre- and post-deployment operations proactively addressing system challenges and optimizing performance. The role also leadsincident response efforts ensuring resilience and reliability.
As a people leader the Director SRE builds and develops a global SRE team mentors managers and fosters a strongteam identity with clear goals and delivery plans.
What Youll Do
- Vision & Strategy: Inspire and lead with a clear vision; define and communicate the SRE roadmap in alignmentwith business goals.
- Governance & Alignment: Chair governance forums to align application architecture workloads observability and technology stack toward shared standards.
- Execution Discipline: Drive disciplined project execution with clear reporting and progress tracking on keyinitiatives.
- Cost Optimization: Lead FinOps practices to continuously optimize infrastructure costs improve gross margins and embed financial accountability across all engineering teams.
- Operational Excellence: Oversee monitoring of infrastructure health performance and utilization to meetcurrent and future company needs.
- Incident Response: Manage and evolve the 24/7 monitoring and on-call rotation with a follow-the-sunapproach between Australia and North America to ensure effective incident detection and resolution.
- Collaboration: Partner closely with Product Engineering Customer Success Support and Data teams toproactively address system challenges and improve resilience.
- People Leadership: Provide direction that inspires and aligns with business goals while cultivating trustcollaboration and inclusion across the organization and developing future leaders through mentorship andtalent growth.
- Standards & Innovation: Establish roll out and continuously improve technical and operational bestpractices staying ahead of industry trends.
What You Bring
- A degree in Computer Science Software Engineering Mathematics or similar.
- 4 years of experience as a people leader within an Engineering team.
- Strong interpersonal and communication skills with the ability to build relationships influence outcomes and drive alignment across functions and stakeholders at all levels of the organization.
- Hands-on technical experience with cloud platforms (AWS) Linux Kubernetes microservices and large-scale operational systems (billions of requests/month 99.9% SLA).
- Demonstrated success leading FinOps or cost optimization initiatives and chairing governance architecture and processes to align technical and business priorities.
- Strong program/project management discipline with a record of delivering complex engineering initiatives on time and at scale.
- Familiarity with system and network security data backup and recovery business continuity and disaster recovery practices.
- Experience working with global cross-functional teams across time zones and cultures to achieve shared objectives.
- Deep experience participating in or managing on-call rotations for monitoring with proven incident response leadership.
- Track record of recruiting mentoring and developing engineering leaders and fostering high-performing teams.
- Excellent written and oral communication skills in English; bilingual French/English is an asset.
Why Join AlayaCare
Work With Purpose
At AlayaCare youll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected accessible and human.
Grow in a High-Trust Culture
We believe in transparency feedback and assuming positive intent. Here youll feel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.
Benefits That Matter
- Equity in a well-funded scaling company.
- Comprehensive health benefits telemedicine and lifestyle spending accounts.
- Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.
Location and Work Model
At AlayaCare our hybrid model includes set in-office collaboration days (2x per week) and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.
Ready to Join Us
Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share this posting with someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically you may request a human review.
Were committed to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.
Required Experience:
Director
Employment Type
Full Time
