Field Application Engineer
Field Application Engineer
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$ 120000 - 160000
1 Vacancy
Job Description
About Trackonomy
At Trackonomy we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life giving them the ability to converse think and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity facilitating a global conversation among them. Our customers are major players in various verticals such as logistics industrial utilities healthcare and government. They use our solutions for a wide range of applications like predictive maintenance workflow optimization asset protection safety security and environmental monitoring. We are a unicorn funded by top investors like Kleiner Perkins and 8VC.
Who We Are:
Were a team on a mission to empower people and organizations to do more. This role requires someone who takes significant ownership enjoys a fast-paced driven work environment and has a strong drive to learn and grow. If you are not ready for that this role is not a good fit for you!
If this sounds like you youll have the opportunity to help shape our future work side by side with senior leadership work on diverse and impactful projects and expand your professional skill set. At Trackonomy your drive and passion are the keys to your success.
What We Offer:
Growth
We prioritize your growth by offering diverse responsibilities and fostering a culture of innovation. Be part of a company that transforms industries while empowering individuals to thrive professionally.
Connection & Community
At Trackonomy every team member is valued as a founder playing a vital role in our mission. Together we aim to make a meaningful and lasting impact on the world turning each endeavor into a purposeful journey.
Growth & Development
Explore diverse opportunities and learn directly from experienced leaders across various departments. Your potential fueled by passion and performance shapes your path here. At Trackonomy merit and capability take precedence over tenure creating a level playing field where unique opportunities abound.
Impact
We are committed to delivering innovative technology solutions that make the world a safer and better place. From fire prevention to enhanced security our advancements dont just transform industriesthey save lives. Join us to be part of this meaningful change.
Your journey starts here. Build Your Own Adventure at Trackonomy.
Key Responsibilities
- Technical Support & Troubleshooting:
- Provide end-to-end support for IoT devices including hardware diagnostics firmware updates and cloud connectivity troubleshooting.
- Resolve complex issues related to hardware mobile applications and cloud platforms ensuring minimal downtime.
- Installation & Deployment:
- Oversee the installation configuration and calibration of IoT hardware and software in diverse environments.
- Work closely with customers to ensure smooth deployments of mobile and cloud-integrated systems.
- System Monitoring & Maintenance:
- Monitor system performance using analytics dashboards to identify and address potential problems proactively.
- Manage firmware and software updates ensuring compatibility and performance optimization.
- Customer Training & Documentation:
- Deliver training sessions and create user manuals to help customers operate and maintain IoT products.
- Collaborate with internal teams to develop and update FAQs technical documentation and best practices.
- Cross-Functional Collaboration:
- Work closely with engineering teams to escalate and resolve complex issues and gather feedback for continuous product improvement.
- Partner with sales product management engineering to provide insights on customer experiences and suggest enhancements to hardware and software features.
Skills and Qualifications
- Technical Expertise:
- Strong understanding of IoT ecosystems including hardware components embedded firmware mobile apps and cloud architecture.
- Hands-on experience with debugging tools connectivity protocols (e.g. Wi-Fi Bluetooth LoRa) and cloud platforms (e.g. Azure).
- Problem-Solving Abilities:
- Proven track record in diagnosing and resolving complex technical issues under time constraints.
- Communication Skills:
- Excellent verbal and written communication skills to explain technical concepts to non-technical audiences.
- Customer-focused approach with the ability to manage expectations effectively.
- Education and Experience:
- Bachelors degree in Computer Engineering EE or Mechatronics/Robotics
- 2-5 years of experience in a service engineering field engineering or technical support role within the IoT industry.
- Other Qualifications:
- Familiarity with scripting or programming languages like Python JavaScript or C.
- Ability to work in dynamic fast-paced environments and travel as needed.
- Ability to stand and sit for long periods lift up to 20 to 50 lbs and perform repetitive motions with fingers hands and arms.
- Prior use of Atlassian products such as JIRA and Confluence with understanding on how to create and organize JIRA projects and tickets.
- Requires proximity to any well-connected airport hub for efficient travel and logistical convenience or local presence in the metro Atlanta area.
The salary range for this role is $120000 to $160000 plus bonuses and Pre-IPO equity. It is uncommon for anyone to be hired at or near the top range for their role and final compensation is based on the facts and circumstances of the case. The compensation range is broad because it reflects many factors including but not limited to skill sets experience and training directly relevant to the role business and company needs cultural fit level and location.
Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race color religious creed national origin ancestry physical or mental disability sex gender gender identity gender expression sexual orientation age medical condition genetic information marital or registered domestic partnership status military or veteran status or any other characteristic protected by state federal or local law.
We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomys business needs.
Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing please contact
When you apply for a job on this site you acknowledge and agree that the personal data contained in your application will be collected and processed by Trackonomy Systems Inc. and/or one of its subsidiaries (Trackonomy) in accordance with our Applicant Privacy Notice. If you have any questions about our privacy practices please contact
When you apply to a job on this site you acknowledge and agree that the personal data contained in your application will be collected and processed by Trackonomy Systems Inc. and/or one of its subsidiaries (Trackonomy) in accordance with our Applicant Privacy Notice. If you have any questions about our privacy practices please contact.
Employment Type
Full Time
