Director, Business Delivery Digital Lead
Director, Business Delivery Digital Lead
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Job Description
What part will you play If youre looking for a place where you can make a meaningful difference youve found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs. Join us and play your part in something special! Markel a Fortune 500 company known for its specialty insurance products is seeking a Program Manager to join the Business Delivery team within our US & Bermuda Operations. This team is at the forefront of our technology transformation specifically overseeing the business delivery of the Guidewire PolicyCenter Program.This is a pivotal and exciting role focused on the PolicyCenter implementation of our highly profitable and growing Personal Lines portfolio. As Business Delivery Lead for Portal & API youll serve as a liaison between business stakeholders our System Integrator Partner architects and internal IT delivery teams driving alignment between business portal and API integration needs and solution design.
Markels Personal Lines is the #1 writer of E&S Homeowners insurance in the US. We distribute products through multiple mediums spanning wholesale retail and alternative channels including direct to consumer embedded solutions and key partnerships and alliances.
Joining the Business Delivery team will enable you to build a deep understanding of both the business operations and the technology that enables our strategic growth as well as build relationships with multiple stakeholders across all levels of the organization. The experience provides incredible possibilities for a dynamic career at Markel.
Job Location: Hybrid work arrangement based in any US Markel office EST or CST working hours
Responsibilities
Drive functional discussions with business stakeholders across various digital topics (e.g. portal design and alignment with core PolicyCenter capabilities persona journeys Jutro portal features UI/UX design portal compliance and regulatory considerations) to ensure that business needs and requirements are clearly articulated documented and translated for SI partner(s) and IT delivery teams to leverage
Drive associated digital readiness activities and discussions proactively particularly with business stakeholders throughout various phases of implementation
Drive design discussions with internal and external partners/SMEs to ensure the development of a portal that leverages industry best practices builds on successful components of existing Markel portals aligns with Markels brand standards and performs at high capacity
Work closely with Portal & API leads (SI partner and internal) during sprint planning exercises to ensure that requirements and design solutions are aligned with business objectives and timelines
Influence change management strategies by working closely with business stakeholder IT delivery leads the SI partner and the change management team members in stakeholder assessment/impact exercises and highlighting key points in persona journeys where process or experiences will likely be new or modified
Identify and proactively manage dependencies and relevant inter-workstream impacts across departments and implementation activities to ensure a cohesive end-to-end solution
Proactively identify and evaluate program risks and issues escalating appropriately and working with the Business Delivery Owner to mitigate and develop contingency plans
Communicate program objectives progress updates risk assessments and issue resolutions effectively to stakeholders ensuring transparency and alignment on theproject.
Skills and Competencies
Minimum of 10 years of experience with digital experience platform implementations including Guidewire-specific portals
Experience with portal and API development specifically in supporting policy administration systems
Strong experience in P&C insurance domain including a deep understanding of policy lifecycle underwriting processes distribution channels and personas
Experience with the Guidewire InsuranceSuite including an understanding of the typical integrations and data needs between PolicyCenter BillingCenter and ClaimCenter
Strong leadership experience in an Agile environment including leading sprint planning managing backlogs and working with multiple IT delivery teams.
Solid problem-solving and analytical abilities
Proficiency in project management software and tools (e.g. MS Project Jira Confluence)
Certifications
Bachelors degree in Engineering Computer Science Information Systems or a related field (Masters degree preferred).
Guidewire Certifications
Program Management Professional (PgMP) certification or Project Management Professional (PMP) certification
Agile certifications (preferred)
#LI-Hybrid
#DEIB
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position now or in the future.
Pay information:
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education job-relevant experience training licensure demonstrated competencies geographic location and other salary for the position is $136800 - $188100 with a 45% bonus potential.
Who we are:
Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.
Were all about people We win together We strive for better
We enjoy the everyday We think further
Whats in it for you:
In keeping with the values of the Markel Style we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees needs at all stages of life.
All full-time employees have the option to select from multiple health dental and vision insurance plan options and optional life disability and AD&D insurance.
We also offer a 401(k) with employer match contributions an Employee Stock Purchase Plan PTO corporate holidays and floating holidays parental leave.
Are you ready to play your part
Choose Apply Now to fill out our short application so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently the scammer will reach out to individuals who have posted their resume online. These job offers include convincing offer letters and frequently ask for confidential personal information. Therefore for your safety please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from email addresses.
We would also ask that you please report any job employment scams related to Markel to .
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information sickle cell trait or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy childbirth or related medical conditions; marital status civil union status domestic partnership status familial status or family responsibilities; military or veteran status including unfavorable discharge from military service; personal appearance height or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process please send an e-mail to the.
No agencies please.
Required Experience:
Director
Employment Type
Full-Time
