Internal Firm Services Human Capital L&D Technical Manager

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

At PwC our people in talent and development focus on finding deploying training and enabling talent through talent identification and enhancing employee skills and knowledge fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate assess educate and train employees in line with market developments and firm strategy.

As a learning and development generalist at PwC you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Job Description & Summary

At PwC our people in talent and development focus on finding deploying training and enabling talent through talent identification and enhancing employee skills and knowledge fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate assess educate and train employees in line with market developments and firm strategy.

About the Role

We are seeking a dynamic and innovative L&D Technology Specialist with deep expertise in developing and deploying Generative AI-powered solutions to transform learning and development strategies. This role focuses on building scalable AI applications that streamline workflows enhance user experiences drive automation and deliver measurable business impact. The ideal candidate will combine strong L&D knowledgeespecially in needs analysis designing and delivering programs aligned to business outcomes program management and ROI reportingwith advanced technology skills to lead AI-driven learning initiatives.

Key Responsibilities:

• Lead the design development and deployment of Generative AI applications tailored to L&D and workforce development programs.
• Collaborate with business leaders and L&D stakeholders to identify learning and performance gaps using data-driven needs analysis.
• Architect scalable AI-powered learning solutions that automate routine workflows and personalize learning experiences.
• Develop and implement innovative training programs that leverage AI and emerging technologies to meet defined business outcomes.
• Manage end-to-end program delivery including planning execution stakeholder communication and resource management.
• Monitor and report on key performance indicators and ROI using analytics to continuously improve learning strategies.
• Work closely with cross-functional teams including instructional designers technology experts and business partners to ensure technical and learning alignment.
• Promote a culture of continuous learning by advocating for AI-driven tools and technologies across the organization.
• Stay current with generative AI trends and best practices applicable to corporate training and talent development.
• Customize training modules to suit various experience levels and job roles.
• Support learners in certification journeys (AWS/Azure Associate-level).
• Work with SMEs to ensure course content is up to date with current technology trends.
• Use modern training tools and platforms to enable immersive and practice-oriented learning.

• Required Skills

• Generative AI Development: Proven experience designing developing and deploying generative AI-powered applications and solutions tailored for learning and development.
• Learning Needs Analysis: Strong capability to assess and analyze learning and performance gaps using data-driven approaches.
• Instructional Design & Delivery: Expertise in designing developing and delivering innovative training programs aligned with business objectives and measurable outcomes.
• Program and Project Management: Ability to manage complex L&D initiatives end-to-end including planning execution stakeholder management and reporting.
• Technology Integration: Hands-on knowledge of AI models automation tools and integration of AI technologies within existing learning platforms and workflows.
• Data Analytics and ROI Measurement: Skilled in gathering analyzing and presenting data related to training effectiveness learner engagement and business impact; experience in reporting ROI to senior leadership.
• Stakeholder Management and Communication: Strong communication influencing and storytelling skills to engage and align diverse stakeholders including senior business leaders.
• Problem-Solving and Innovation: Creative and strategic thinker able to translate business challenges into technology-enabled learning solutions.
• Cross-Functional Collaboration: Proven ability to work collaboratively with instructional designers IT teams business leaders and external vendors in a matrixed organizational structure.
• Adaptability and Change Management: Comfortable leading change initiatives and driving adoption of new AI-driven tools and methodologies.

• Qualification & Experience
• Graduate/Post graduation (MBA) degree in Engineering of any specialization.
• Overall experience of 5-8 years in technology & L&D background
• Strong background in data visualization and business intelligence tools (e.g. Power BI Tableau).
• Experience with developing chatbot or conversational AI applications for learning purposes.
• Knowledge of Learning Management Systems (LMS) and integration with AI-powered tools.
• Experience with Agile or other adaptive project management methodologies.

Certifications:

• Power BI Certification
• Tableau Desktop Specialist or equivalent
• Certification in AI Machine Learning or related technologies (e.g. TensorFlow Azure AI Google Cloud AI

Travel Requirements

Job Posting End Date