Strategic Account Manager, OGC

COMPANY OVERVIEW

About Built

Built is the AI-powered platform transforming the way real estate is financed developed and managed. Purpose-built for real estate and construction Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industrys most complex challenges. Through its connected product suite Built enables stakeholders to finance develop build own and operate smarterall in one place. The platform brings together loans deals portfolios payments inspections and collaboration to deliver faster execution greater transparency efficiency and trust across the industry.

Today Built is a partner to more than 350 lenders over 80000 borrowers and owners and thousands of contractors powering 86000 active projects valued at more than $300 billion. Learn more at :

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi

Strategic Account Manager OGC

We are looking for a motivated and experienced Strategic Account Manager to program manage customer relationships throughout the customer lifecycle. The Strategic Account Manager will be responsible for creating a world-class customer experience by establishing key stakeholder relationships developing an account governance structure and serving as the liaison between the Product and Engineering teams Sales and Customer Success teams and our Strategic Accounts.

In this Role You Will:

• Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
• Identify and help drive cross-sell and own upsell opportunities.
• Understand our clients business operating models and pain points and proactively explore ways to improve overall client satisfaction.
• Manage internal projects to deliver customer requirements
• Manage external programs for software delivery and development
• Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.
• Develop mastery of Builts suite of products & solutions
• Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
• Gather and define requirements for solutions to unique customer problems
• Collaborate with product and engineering teams to refine requirements manage product delivery and inform customers of present and future product capabilities
• Coordinate sales implementations and customer success team activities to support our largest customers
• Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.

Qualifications:

• Bachelors degree or equivalent experience
• 4 years of customer-facing program/project management experience or relationship management experience with large enterprise software customers
• Experience in a Financial Technology or Real Estate Firm is a plus
• Strong attention to detail
• Project management and coordination skills
• Polished oral written and interpersonal skills
• Negotiation skills with the ability to find positive outcomes in high-stress situations
• The ability to handle multiple work streams
• Capacity to accept and utilize constructive criticism
• The ideal candidate for this role has at least 4 years of experience in a customer-facing role managing complex enterprise software adoption at mid-size and enterprise scale companies

Builts salary range for this position is $100000 - $120000 USD per year plus variable comp. The pay range is designed to accommodate upward mobility in the role therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Builts total compensation package for employees. Your total rewards package at Built will include equity top-notch medical dental and vision coverage an unlimited PTO policy and other benefits.

Perks:

• The rare opportunity to radically disrupt a $1.5T industry
• Competitive benefits including: uncapped vacation health dental & vision insurance
• 401k with match and expedited vesting
• Robust compensation package including equity in the form of stock options
• Flexible working hours paid family leave ERGs & Mentorship opportunities
• Learning grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines each bringing their unique perspective to everything they do.

Were committed to building a safe inclusive workplace where every employee can succeed and we recruit hire and promote fairly - without bias based on race color religion sex sexual orientation gender identity marital status veteran status or any other characteristic protected by law.

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For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software Inc.