Customer Support Specialist
Customer Support Specialist
Posted on :
26-09-2025
Employer Active
1 Vacancy
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Hourly Salary
USD 25 - 29
Vacancy
1 Vacancy
Posted on :
26-09-2025
Job Description
CustomerSuccess Specialist Fintech
Location:Boca Raton FL (Onsite)
Shift:9:00 AM 6:00 PM
Status:Non-Exempt / Hourly
About the Role
TouchSuite is seeking aCustomerSuccess Specialistto join our growing team. This role is essential in onboardingsupporting and growing relationships with fintech merchants and partners. As the first point of contact for many of our clients youll ensure they maximize value from our payment solutions while delivering an exceptionalcustomerexperience that drives long-term loyalty.
This is a great opportunity for someone who thrives in a fast-paced environment enjoys problem-solving and wants to make a meaningful impact in the fintech/payments industry.What Youll Do
Onboarding & Relationship Management
Skills & Competencies
Location:Boca Raton FL (Onsite)
Shift:9:00 AM 6:00 PM
Status:Non-Exempt / Hourly
About the Role
TouchSuite is seeking aCustomerSuccess Specialistto join our growing team. This role is essential in onboardingsupporting and growing relationships with fintech merchants and partners. As the first point of contact for many of our clients youll ensure they maximize value from our payment solutions while delivering an exceptionalcustomerexperience that drives long-term loyalty.
This is a great opportunity for someone who thrives in a fast-paced environment enjoys problem-solving and wants to make a meaningful impact in the fintech/payments industry.What Youll Do
Onboarding & Relationship Management
- Guide merchants through setup of fintech products integrations and payment systems.
- Build and maintain strong relationships by aligning solutions to client goals.
- Serve as a trusted advisor helping merchants adopt and optimize our technology.
- Respond to phone email and ticket inquiries with professionalism and care.
- Troubleshoot and resolve issues coordinating with technical and operations teams.
- Handle service and billing concerns with empathy and efficiency.
- Collect and act oncustomerfeedback to improve satisfaction and retention.
- Perform payment statement analysis to identify savings and optimization opportunities.
- Recommend strategies to increase product adoption and merchant performance.
- Act as the voice of thecustomer to help improve products processes and policies.
- Partner with Business Development Managers on revenue growth initiatives.
- Stay current on payments/fintech trends competitor offerings and emerging tech.
- Assist with portfolio transitions new program launches and partner success projects.
- (CRM) for managing merchant relationships cases and onboarding workflows.
- Fiserv AccessOne for portfolio management transaction research and reporting.
- TSYS for merchant account maintenance dispute resolution and billing management.
Skills & Competencies
- Excellent communication skills able to explain fintech concepts in simple terms.
- Strong relationship builder with acustomer-first mindset.
- Analytical thinker comfortable interpreting merchant data and identifying insights.
- Problem-solver with critical thinking diplomacy and professionalism.
- Flexible and adaptable in a high-energy fast-changing environment.
- Team-oriented reliable and motivated to succeed.
- Bachelors degree in Business Finance Communications or related fieldOR5 years ofcustomersuccess client services or account management experience.
- Payments fintech or SaaS experience preferred
- Familiarity with EMV PCI compliance and merchant services is a plus.
- Willingness to work overtime during high-volume periods and occasional after-hourssupportwhen needed.
- Be part of a leading fintech/payments company with a strong track record of growth.
- Work alongside a collaborative entrepreneurial team.
- Opportunity to make an impact with merchants nationwide.
- Competitive pay and growth potential.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
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