CRC Benefits Account Manager, Large Group Benefits (Hybrid)

Towson, MD - USA

Monthly Salary: $ 65000 - 80000

Posted on: 26-09-2025

Vacancies: 1 Vacancy

Job Summary

The position is described below. If you want to apply click the Apply button at the top or bottom of this page. Youll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The Large Group Account Manager is responsible for developing long lasting partnerships with our customers and providing a top-tier customer experience while managing accounts and services.

Our employees work a hybrid schedule. On the days we are not in the office our teams are able to collaborate using video and screen sharing technology which means youll feel like youre part of the team while also enjoying the convenience of working from home.

At CRC Benefits an industry leading provider of benefits services we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion trust collaboration and innovation to help us build a bright future. As a result of listening to our employees CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged CRC Benefits could be the place.

KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Interact between client broker and carrier to ensure a smooth sales and service transition.
Gather all information and prepare presentations for clients.
Periodically travel to client locations to assist and present in strategy and enrollment meetings.
Develop and maintain client relationships.
Establish proactive communication to ensure their understanding of quality and service issues and develop/maintain customer loyalty.
Research and respond to questions.
Maintain a good understanding of the Companys products and processes and how agents/brokers interact with these products and processes.
Suggest or recommend products or services that would best complement the existing benefit package.
Work with our carrier and internal contacts to get competitive pricing on these products and try to implement.
Maintain and updates client benefit information in our internal systems.
Coordinate any client policy changes with other departments.
Resolve escalated issues for clients.
Physical requirements include sitting frequently speaking and hearing and occasionally standing walking bending crawling kneeling and the ability to lift up to 25lbs.
Occasional long irregular hours.
Occasional vehicular travel.

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associates degree or equivalent and a minimum of three (3) years related experience.

CERTIFICATIONS LICENSES REGISTRATIONS

State Life & Health License preferred.

FUNCTIONAL SKILLS

Working knowledge of group ancillary products and medical products.
Communicate effectively with internal and external personnel both verbally and in writing.
Read and comprehend job-related documents.
Research and resolve problems with carriers and brokers.
Work in and contribute to a positive team environment.
Manage multiple tasks simultaneously.
Keeps abreast of current trends and regulatory issues surrounding benefit plan design and administration and pass them to brokers and/or clients as necessary.
Ability to use a PC computer terminal and/or telephone.
Strong knowledge of Microsoft Office specifically Word Excel and PowerPoint; proficient in common web browsers such as Google Chrome and Microsoft Edge.

The annual base salary for this position is $65000 - $80000.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group were committed to supporting every aspect of teammates well-being physical emotional financial social and professional. Our best-in-class benefits program is designed to care for the whole you offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical dental vision life disability and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs including company holidays vacation and sick days new parent leave and more. Eligible positions may also qualify for restricted stock unitsand/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Required Experience:

Manager

The position is described below. If you want to apply click the Apply button at the top or bottom of this page. Youll be required to create an account or sign in to an existing one.If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an e...