Bilingual Patient Services Clerk (Full-Time)

Position Title: Bilingual Patient Services Clerk

Division: ByWard Clinic Management (BCM)

Job Status: Permanent Full-Time (37.5hrs/week)

Job Reports To: Medical Registration Services Manager

Hourly Rate: $18.83 - $25.58 ($36000 - $49877)

Location: 316 Rideau St Ottawa

ByWard Clinic Management operates a busy clinic and offers a comprehensive range of primary and specialized health care services. We are committed to delivering timely quality and collaborative assessment treatment and health promotion in a supportive and caring environment that is open and transparent to social ethnic and income factors.

JOB SUMMARY

Reporting to the Medical Registration Services Manager the primary role of the Patient Services Clerk is to ensure efficient and effective day to day operations with the reception team to provide excellent service to the patients of the ByWard Family Health Team.

ESSENTIAL RESPONSIBILITIES

Under the supervision of the manager the Patient Services Clerks are responsible for the following:

• Greet and register patients as per patient registration guidelines;

• Answer multi-line telephone screen and provide information/assistance or route caller to appropriate personnel take messages and deliver to the appropriate personnel.

• Schedule confirm cancel and reschedule medical appointments for physicians AHPs and/or administration requests;

• Establish and maintain confidential electronic medicals records; ensure accurate patient demographic information;

• Perform entry-level billing and collection;

• Other clinic related duties as required.

ESSENTIAL QUALIFICATIONS

• Must be eligible to work in Canada

• Bilingual (French and English) essential;

• Completion of secondary school or equivalent GED and a college program or other specialized courses for medical administration;

• Computer literacy: MS Word Outlook EMR;

• Some experience in a medical environment;

• Knowledge of medical terminology an asset;

• Strong attention to detail;

• Excellent communication and customer service skills in a fast-paced environment;

ACCOUNTABILITY

Staff are expected to work in a professional manner demonstrating above average qualities such as courtesy tact and judgment with respect to patients fellow colleagues and professionals. All staff are expected to work in parallel with the organizations confidentiality agreement. As a member of our team you are responsible for bringing issues that affect the smooth operation of the organization to the attention of your immediate supervisor. It is your responsibility to be up to date with all organizational communication.

WHAT WE HAVE TO OFFER:

• A dynamic work environment for those who thrive in a fast-paced setting

• Excellent benefit plan after a qualifying period

• Competitive wage based on level of experience

• Premium wage when working evenings and weekends

• Collaborative working environment

• Opportunity to learn and grow in your career

RELATIONSHIPS CONTACTS (with whom the incumbent comes into regular contact)

Internally: Successful relationships with administration and management within all divisions.

Externally: Successful relationships with patients representatives and other clients that present themselves via telephone or in writing. There are no supervisory responsibilities related to this role.

REPORTING STRUCTURE (To whom the incumbent reports to for different aspects of their job); The incumbent reports to the Medical Registration Services Manager.

ADDITIONAL INFORMATION:

• The clinics are open between 8am-8pm Monday to Friday and from 9am-12pm on weekends. Must be available to work various shifts between those times.

CLOSING DATE: Until position is filled

Please apply online. We thank all applicants for applying; only those selected for an interview will be contacted.

NOTE: ByWard Family Health Team is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process please contact us at and specify the nature of your accommodation during the recruitment process.