Workplace Experience Ambassador
Workplace Experience Ambassador
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Workplace Ambassador
About JLL
Company Overview: JLL (Jones Lang LaSalle) is a leading professional services firm specializing in commercial real estate and investment management. With a global presence in over 80 countries JLL delivers integrated solutions to clients seeking to maximize the value of their real estate.
Our goal is to provide enhanced workplace experiences that will be long remembered by our this role you will be a part of delivering a best-in-class experience for our clients personnel customers and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity collaboration and well-being youll have the opportunity to create exceptional workplace experiences and drive clients colleague satisfaction and engagement to create opportunities for everyone to flourish.
Job Summary
The WorkPlace Ambassador is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming professional and friendly manner. This client-facing role provides the opportunity to combine your passion for service brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.
Job Responsibilities
Enthusiastically welcome clients colleagues and guests anticipate their needs assist with arrivals departures andoffice orientations.
Engage visitors colleagues and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
Demonstrate confidence professionalism responsiveness and exceptional customer service skills.
Act as a central point of contact providing information and wayfinding for the location services and activities.
Be aware of all activities happening in your location.
Actively monitor and maintain the front desk lobby and surroundings to ensure an environment that is safe clean organized and reflects brand standards.
Execute the badging process for colleagues visitors and third-party providers ensuring clients security policies and processes are followed at all times.
Implement and monitor standards of service to meet and exceed expectations.
Connect with clients customers and support teams to proactively anticipate needs identify issues and deliver creative solutions.
Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.
Work across teams to proactively communicate and prepare for meetings and events to anticipate and address concerns and to ensure operations without incident.
Create work orders for maintenance safety and security concerns through the appropriate channels/systems.
Identify potential risks and escalate as appropriate to ensure no privacy breech security incident or disruption to the clients operations occur.
Perform ad hoc assignments and administrative support as .
Qualifications
Minimum 1- 2 years of previous customer service security or hospitality-related experience.
People Person: The best part of serving others is creating experiences for them that go beyond the expected.
Flexibility and positive attitude in managing shifting daily priorities.
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English .
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
Working knowledge of a range of information technology tools and platforms.
Working knowledge of Microsoft Office suite (Teams Excel PowerPoint Word and Outlook).
Ability to perform minimal physical activity such as carrying small packages.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.
Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.
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Location:
On-site London GBRIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Employment Type
Full-Time
