Customer Experience Host
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As Customer Experience Host youll be the friendly face and first point of contact for everyone who walks through our doors whether theyre guests visitors or building occupiers. With a passion for service and a natural flair for hospitality youll deliver a warm professional welcome ensuring every interaction reflects our commitment to excellence.
In this role youll live and breathe our values each day. Youll be enterprising by taking initiative and embracing innovative ways to enhance the occupier experience. Youll collaborate closely with colleagues across the wider building team working together to create a seamless and supportive environment. As someone who invests in relationships youll build trust and rapport with occupiers and guests alike making them feel valued and at ease.
Youll be an expert in how our space operates; assisting with visitor management reporting and hosting vibrant community events that brings our space to life. Your eye for data and attention to detail will help ensure that trends are spotted systems run smoothly and information is accurate and timely. Most importantly youll do whats right acting with integrity and a strong sense of purpose in everything you do.
This is a site-based role working Monday Friday 8am 4.30pm.
- Ensure the fundamentals of customer services are followed and delivery to the highest standards
- Deliver a warm hospitality-style welcome and a fond farewell to clients customers and guests ensuring they receive a unique experience throughout their time at the estate.
- Ensure front of house areas are always immaculately presented
- Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery
- Identify opportunities to enhance the customer experiences by being innovative and creative
- Support Colliers initiatives to elevate customer experiences (occupier & community engagement social media and social value)
- Follow Colliers Beyond: Front of House standard operating procedures and guidelines
- Ensure property visitor management processes are strictly followed
- Build professional relationships with clients occupiers guests and stakeholders
- Deal with complaints and offer prompt resolutions escalate where necessary
- Adhere to Colliers H&S protocols
- Data processing and management of databases ensuring accurate and timely import of information
- Firmly abide by Beyond: Front of House dress code and personal presentation policy
- Own the reception inbox; responding to resolving or appropriately escalating queries from occupiers and external parties
- Manage the visitor process end-to-end including auditing access passes and collaborating with the Security team to ensure access procedures are well maintained
- Support the wider Building Management team with planning organising and hosting community events that foster engagement and connection
- Maintain daily awareness of visitors and contractors on site ensuring safety compliance and accurate record-keeping
- Supporting with the maintenance and efficient running of all front of house amenities.
Qualifications :
- Strong communication and organisational skills
- Experience with visitor management and access control systems
- MS Office experience including Word Excel and PowerPoint
- Demonstrate the ability to effectively resolve issues with positive outcomes
- Able to demonstrate effective contributions within a team environment.
Additional Information :
Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010.
At Colliers we empower people to perform at their best. As a Disability Confident Employer we want every candidate to feel welcome. If anything would help you take part in our process such as extra time or rest breaks step-free access or a different interview format please tell us in your application. You are not expected to share a diagnosis or medical history.
Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.
We are not engaging with recruitment agencies at this time. Unsolicited CVs will not be considered and treated as gifts.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real es ... View more
