Intake Administrator Mental Health Services

• A 0.6 FTE position is available until 30 June 2026 with possibility of continuation dependent on funding.
• Health and Allied Services Managers and Administrative Workers (Victorian Stand-Alone Community Health Services) (Multi Employer) Enterprise Agreement
• Grade 1 12% super salary packaging benefits.
• Working at an agreed IPC location in the West of Melbourne
• Come and join our dynamic busy and supportive Mental Health and Wellbeing team providing excellence in administration to support the delivery of therapeutic mental health care to clients from the West of Melbourne.

The Opportunity

• Providing responsive administration services for the Mental Health and Wellbeing Team including answering incoming calls replying to emails registering referrals and confirming eligibility of clients based on demographic data.
• Maintaining an exceptionally high accuracy in record keeping in the mental health client management systems.
• Providing information to individuals and external services about IPC Mental Health Programs.
• Effective management and coordination of clinical appointments including scheduling cancellation and re-scheduling.
• Accurate documentation of client information and interactions including client records/profiles created for people upon entry to the service.
• Providing a positive and effective first point of contact where relationships are supported via clear communication that will result in an enhanced client experience.
• Maintaining client confidentiality and data security of all personal client information.
• Escalating any people presenting with risk or distress clinicians or senior leaders within the team.
• Contributing to a positive and supportive team culture and
• Following all policies and procedures as required in the operational delivery of IPC Healths Mental health Services.

About the Service

IPC Healths Mental Health Service is a confidential service that comprises of three mental health streams:

• Community health counselling
• Head to Health
• CAREinMIND

IPC Healths Mental Health Service takes a holistic approach to mental health. Our mental health clinicians will apply a no-wrong-door approach. approach to understand whats going on for the person and match them to the best service.

This means that adults and children aged 6 years who are experiencing emotional distress and mental ill-health can receive help from IPC Healths Mental Health Service along with their families and carers.

IPC Healths Mental Health Service supports people living in the areas of Brimbank Hobsons Bay Melton andWyndham.

To succeed you will need

• At least 2 years previous experience in customer service within the medical community dental and/or health environment.
• Demonstrated ability to work under pressure in a high-pressure environment.
• Demonstrated ability to work cohesively within a team environment and ability to work autonomously.
• Demonstrated high level interpersonal and communication skills both written and verbal.
• Demonstrated high level experience in administration and computer skills.
• Demonstrated strong complaint resolution skills and experience in dealing with challenging behaviours.
• Demonstrated strong understanding of confidentiality and ability to work within the Privacy principles.
• Current Victorian Drivers licence.
• Willingness to work on site at an agreed IPC Health location with some flexibility to work from home.
• A current Victorian drivers licence and valid Working with Childrens Check.

We will offer you

• Flexibility We work in a flexible creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
• Learning and development Our people are supported to act on opportunities that expand their expertise knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
• Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
• Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee.
• Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment up to 14 weeks paid parental leave access to accrued days off free onsite car parking free and confidential employee assistance program.

What next

If you are passionate creative and want to make a difference we want to hear from you. All you need to do is visit ourcareers page read the roles Position Description/Success Profile submit your resume and respond to a few short questions.

Please note that applications close on Friday 3 October 2025

Our Story

We are One Team IPC Health. We are passionate we go above and beyond demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose measure our results and celebrate our achievements. We are creative we learn experiment and innovate.

At IPC Health we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do because we know that innovation can create amazing change and have an incredible and far-reaching impact for individuals our communities and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview processplease emailwith your request. Reasonable workplace adjustmentsare changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities.A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.