PAS Resource Specialist (FLEX Breast Center Scheduler)

The function of the PAS Resource Specialist - Scheduling position within Diagnostic Imaging Services is to provide essential customer service support and guidance to clinics and patients in the areas of financial screening patient eligibility for services managed care and complex patient referrals. The PAS Resource Specialist completes multifaceted radiology specific scheduling tasks with the purpose of assisting scheduling and coordinating patient diagnostic imaging appointments in EPIC and RIS. The employee in this

position promotes OHSUs mission statement by delivering high quality cost effective family-orientedservice excellence. This position helps to create a collaborative environment by integrating educationresearch and clinical leadership. This role provides scheduling assistance to the Breast Center team.

Managed Care Coordination

• Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians nursing support staff PAS specialists referring physician offices patients Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD9 coding requirements; obtains managed care authorizations for consultations procedures office visits care arrangements and contact other ancillary and clinical services asneeded; problem solves and negotiates skills in resolving patient concerns and managed care related problems.

Radiology/Surgery Scheduling -

• Schedules multifaceted patient appointmentson line and manually if necessary in all modalities of Diagnostic ImagingServices. Maintains current information regarding schedules for resources andproviders. Serves as liaison and information resource for physicians nursingsupport staff coworkers IP Admitting Department Surgery Office andPeriop Services.
• Collects from physician and clinics all information necessaryorder information to schedule a scan (including ICD9 codes diagnosisequipment needs etc.).
• Facilitates care arrangements by scheduling IRU timepreops PAT clinic ancillary and clinical services as needed. Applies problemsolving and negotiating skills in resolving provider and patient concerns andother imaging related problems.

Customer Service -

• Provide high quality customer service to both externalcustomers (patients referring providers clinics insurance carriers) andinternal customers (OHSU health care providers staff) that exceed the servicestandards of the health care industry.
• This duty includes prompt and professional communication efforts face-to-face and telephone customer contact skills crisis management familiarity with available informationtechnology standard complaint processing flexible coverage of internal service needs and the continuous application of process improvementmethods and skills.

Enrollment & Authorization -

• Gather and/or verify patient information including demographics insurance coverage and financial status.
• Confirm patient eligibility for health care coverage and clarify any managed care arrangements.
• Verify appropriate accounts are active and associated with services to be received.
• Confirm authorizations for imaging procedures. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations until they are obtained.

Other Duties as Assigned

• One year of experience in a medical office setting including high-volume direct patient contact scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR
• One and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.
• The candidate must have a thorough knowledge of PAS policies and procedures.
• Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Knowledge and Skills Required:

• Basic computer skills including word processing.
• Windows applications on-line scheduling and a preference for data-base skills.
• Excellent verbal and written communications skills.
• Strong customer service orientation.
• Demonstrated effectiveness in confrontational customer interactions.
• Must be able to perform the essential functions of the position with or without accommodation
  

• Associates degree.
• 2 years in a medical office setting.
• Experience in a radiology office setting strongly preferred.
• Database skills.
• RIS EPIC systems.
• Radiology specific medical terminology.

Must be able to work independently from home or in the office. Ability to concentrate in a busy fast pacednoisy office.

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents and $25K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Vacation- up to 200 hours per year depending on length of service
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)