Salesforce Systems Administrator
Salesforce Systems Administrator
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Job Description
Job Description
Job Title: Salesforce System Administrator
Department: Acrisure Digital Solutions
About Acrisure:
A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.
In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.
Position Overview:
The Salesforce Systems Administrator will be responsible for the configuration administration maintenance and optimization of Salesforce and related systems including Salesforce Financial Services Cloud (FSC) and Agentforce. This role ensures the CRM functions at peak efficiency supports end users and collaborates with vendors and cross-functional teams on enhancements and integrations. The administrator will leverage Salesforce tools and best practices to enhance operational efficiency improve customer/member experiences and support strategic business goals.
Key Responsibilities:
Salesforce Administration: Configure maintain and optimize multiple Salesforce orgs including FSC Experience Cloud Service Cloud Custom Objects Flows Reports Dashboards and user permissions.
FSC & Agentforce Management: Implement and maintain FSC features including client relationship management householding opportunity management and compliance tracking. Configure Agentforce for broker and agent management workflows lead tracking and performance reporting.
Data & Reporting: Manage complex data operations including reporting dashboards and analytics to provide actionable insights for stakeholders and members.
Vendor & Project Collaboration: Collaborate with vendors on system upgrades patches and improvement projects. Partner with web and app teams on cloud infrastructure (AWS Pantheon Vagrant Docker WAF) and system integrations.
System Optimization: Recommend and implement best practices to enhance Salesforce adoption and efficiency including automation workflows and custom objects tailored to FSC and Agentforce.
Quality Assurance & Documentation: Test troubleshoot and resolve system issues. Maintain comprehensive technical and user-facing documentation.
End-User Training & Support: Provide training and guidance to end users on Salesforce FSC Agentforce and related applications ensuring adoption and adherence to best practices.
Continuous Learning: Stay current on Salesforce releases FSC/Agentforce features and industry best practices through vendor engagement and user community participation.
Project Management & DevOps Practices: Apply AGILE methodologies Jira GitHub CI/CD pipelines (Copado GearSet) and monitoring tools for system updates and enhancements.
Qualifications:
Minimum of 5 years of Salesforce administration experience in a large scale environment
Hands-on experience with Salesforce Financial Services Cloud (FSC) Agentforce and related Salesforce products.
Salesforce Administrator certification preferred or strong willingness to obtain.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills for technical and non-technical audiences.
Customer-service oriented with strong relationship-building skills.
Ability to manage multiple priorities adapt to change and work some evenings/weekends as necessary.
Commitment to quality initiative and critical thinking.
Proactive and able to drive projects independently.
Quick learner who adapts to changing business and technical requirements.
Team-oriented but capable of independent work.
Interested in leveraging technology to improve insurance operations and client/member experiences.
Benefits and Perks:
Competitive compensation
Generous vacation policy paid holidays and paid sick time
Medical Insurance Dental Insurance and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options
Paid maternity leave paid paternity leave and fertility benefits
Career growth and learning opportunities
and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.
Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.
At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.
We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.
Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.
Pay Details:
The base compensation range for this position is $115000 - $135000. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
