Customer Experience Specialist

Job Description

About Acrisure:

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids Michigan and employs over 15000 colleagues in 21 countries. It is distinguished by its dynamic culture fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder Chairman and CEO Greg Williams Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.

Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisures products include Insurance Reinsurance Cyber Services Mortgage Origination and more to over 1.3 million clients around the world.

Additionally Acrisure is committed to social issues such as childrens health and DEI in financial services. Acrisure formed Evolution Advisors a joint venture focused on providing access to financial services to minority-owned enterprises.

Job Summary

The Customer Experience Specialist will serve as the primary point of contact for clients ensuring they receive timely professional and effective support. This role combines account management problem-solving and proactive relationship-building to enhance client satisfaction and retention. The ideal candidate is highly organized empathetic and tech-savvy with a strong ability to translate client needs into actionable solutions.

Key Responsibilities

• Serve as the first point of contact for client inquiries providing responsive and solutions-oriented support.
• Manage customer accounts by addressing questions troubleshooting issues and escalating concerns when necessary.
• Collaborate with internal teams (Sales Product IT and Operations) to resolve client challenges efficiently.
• Proactively engage with customers to ensure they are maximizing the value of Clear Connect Solutions products and services.
• Collect and analyze customer feedback to identify trends needs and opportunities for improvement.
• Assist in developing and maintaining client onboarding processes training resources and support documentation.
• Track customer interactions and maintain accurate records in CRM and support systems.
• Contribute to continuous improvement initiatives focused on enhancing the overall client experience.

Benefits & Perks

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Opportunities for Growth

• Educational Resources

• Generous time away

Pay Details:

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.