WarrantyService Advisor
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Job Location:
Andover, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
26-09-2025
Vacancies:
1 Vacancy
Job Summary
Warranty/Service Advisor
At Bill DeLuca Family of Dealership we are a family-owned and operated business currently in its third generation and we have been serving the Merrimack Valley for more than 60 years. That means our customers trust us to treat them like a member of the Bill DeLuca Family every time they visit.
Bill DeLuca Family of Dealerships is looking to hire a hardworking highly motivated Warranty/Service Advisor to join our growing team!
What We Offer
- Health Insurance Flexible Spending Plan
- Dental Insurance Sick Time
- Life / Long-Term Disability Insurance 401K Savings Plan
- Voluntary Short-Term Disability Insurance Paid Vacation
Warranty Administrator Responsibilities
- Discuss the warranty claim and expectations with customers
- Prepare and process warranty documentation according to manufacturer guidelines
- Submit claims quickly and efficiently
- Follow up with manufacturers to ensure claims are being processed properly
- Adjust and resubmit any denied claims to secure payment for warranty work
- Keep an accurate inventory of ordered warranty parts and organize vendor paperwork
Service Advisor Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age mileage and the history of the vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Proven record of achieving exceptional customer satisfaction
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Valid drivers license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Bill DeLuca Chevrolet Cadillac Inc., a family-owned business serving the Merrimack Valley and Southern New Hampshire for over 60 years, is seeking a highly moti...
