Technical Flex Support Specialist
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Job Location:
West Valley, WA - USA
Monthly Salary:
$ 50000 - 55000
Posted on:
26-09-2025
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Technical Support Specialist for troubleshooting
Job Description
The Technical Flex Support Specialist provides comprehensive technical support and troubleshooting assistance across a variety of platforms systems and technologies. This role requires a flexible and adaptable individual capable of handling diverse technical challenges providing excellent customer service and contributing to the overall efficiency of the support team. The Flex Support Specialist will work on a variety of support requests that come in and be able to work on them from beginning to end.
Essential Duties and Responsibilities:
Provide first- and second-level technical support to end-users via phone email chat and in-person.
Troubleshoot and resolve technical issues related to hardware software operating systems network connectivity and applications.
Configure deploy and maintain desktop computers laptops mobile devices and peripherals.
Install configure and support various software applications.
Assist with network troubleshooting including diagnosing connectivity problems and resolving basic network issues.
Create and maintain documentation of common issues troubleshooting steps and resolutions in a knowledge base.
Escalate complex issues to higher-level support teams or subject matter experts as needed.
Follow up with end-users to ensure issues are resolved to their satisfaction.
Monitor and respond to alerts and notifications from system monitoring tools.
Adhere to ITIL (or other relevant IT service management) best practices.
Be willing to work different shifts and be on call.
**Qualifications:**
2 Years of Technical Support experience
Proven experience in a technical support role.
Strong knowledge of Windows and/or macOS operating systems.
Experience with troubleshooting hardware and software issues.
Familiarity with networking concepts and protocols (TCP/IP DNS DHCP etc.).
Experience with mobile device support (iOS Android).
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Ability to prioritize and manage multiple tasks simultaneously.
Customer service oriented.
Preferred Skills/Experience:
Relevant certifications (e.g. CompTIA A Network Microsoft Certified Professional).
Experience with help desk ticketing systems (e.g. Zendesk ServiceNow Jira).
Experience with remote support tools.
Knowledge of ITIL framework.
Experience with scripting languages (e.g. PowerShell Python).
Experience with cloud platforms (e.g. AWS Azure Google Cloud).
This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $50000- $55000
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
- High School Degree or equivalent
- 2 Years of Technical Support experience
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Must be able to obtain background clearance as required by government customer
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
