Delivery Operations Support
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
MalaysiaLocation:
Otis Elevator Company (M) Sdn Bhd 15-01 Menara Symphony No 5 Jalan Semangat SeksyenPetaling Jaya Selangor Darul Ehsan MalaysiaRole Overview
Would you like to join a truly international talent-driven company that values Safety Ethics Quality Innovation and Employee Opportunity
We are looking for a detail-oriented and process-driven Delivery Operations Support to join our Delivery Operations team. This role is critical in supporting the field operations by coordinating part ordering managing job bookings and ensuring timely and accurate system updates. The ideal candidate should possess strong experience in workflow management ERP knowledge (preferably JD Edwards) and handling high-volume databases with a keen eye for continuous improvement.
Key Responsibilities:
Repair Fulfillment Operations
Coordinate part ordering based on technician feedback and service reports.
Verify part eligibility and validate warranty status.
Monitor and track part deliveries ensuring updates are reflected in the tracking system in a timely manner.
Ensure accurate booking and closure of repair jobs with correct entry into SAP/JDE or relevant systems.
Maintain and update SMS and related service management platforms.
Documentation & Billing
Ensure complete and compliant documentation for all billable jobs.
Handle billing corrections disputes and escalations in coordination with internal teams.
Interface with Sales and Field Operations to align on job status customer requirements and system updates.
Data Management & System Accuracy
Maintain accurate and up-to-date service databases across ERP (JDE) and other platforms.
Monitor and validate data entries for consistency accuracy and completeness.
Support KPI reporting by extracting and analyzing data (e.g. booking accuracy closure cycle time job completion rates).
Performance Monitoring & Continuous Improvement
Track operational KPIs and generate performance dashboards for internal review.
Identify process inefficiencies or bottlenecks and recommend workflow enhancements.
Contribute to cross-functional improvement projects aimed at enhancing service delivery effectiveness and customer satisfaction.
Key Requirements
Diploma or Degree in Business Operations Logistics or related field.
Minimum 35 years experience in service operations or delivery support preferably in a high-volume field service environment.
Hands-on experience with ERP systems (JD Edwards preferred) CRM and service management tools.
Strong analytical and data management skills; Excel proficiency required.
Excellent attention to detail organizational and problem-solving abilities.
Ability to work collaboratively across departments and communicate effectively with field and sales teams.
Apply today to join us and build whats next!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Key Skills
- Foreign Office
- Analysis
- Banking Operations
- Corporate Finance
- Manual Testing
About Company
Otis is the world’s largest manufacturer of elevators, escalators and moving walkways. For architects and contractors, developers and homeowners, Otis is the world’s leading people mover.
