Call Center Admin Support
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Job Location:
Miami Lakes, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together it connects clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.
In the last eleven years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Job Summary:
Provides administrative and operational support to the Call Center Sales Management and Agent Team.
Success in this role will be demonstrated by proactively participating in the overall sales process to help the team drive sales growth and agent satisfaction.
Qualifications:
Excellent written communication skills with the ability to convey information clearly and effectively.
Strong organizational and time-management abilities
Proficiency in MS Office suite and CRM software with experience utilizing text-based communication tools.
Ability to work effectively both independently and as part of a team with a proactive approach to problem-solving.
This individual must be motivated and customer-focused to join our team.
Responsibilities
The Call Center Administrative Support Staff will play a crucial role in assisting our sales team by:
Providing administrative support to Call Center Management and Agents
Managing the day-to-day Agent Onboarding Process and activities which includes contracting responsible for ordering and managing licenses through the NIPR system ordering and managing Agent E&O Coverage through the NAPA system.
Tracking the timeline of agents in the onboarding process and provide assistance and follow up to agents to complete the onboarding process timely
Assist with the annual Open Enrollment Readiness Tasks as needed
Initial set-up of Health Sherpa Accounts for new agents and manage updates to existing Agent Health Sherpa Accounts with Carrier updates
Manage the Terminated Agent Offboarding process
Assist with Agent carrier appointment process
Assist with Agent State Based Certification Process
Managing the day-to-day tasks for the State-Based Exchange (SBE) Enrollment Process
Coordinate and conduct internal SBE Enrollment and SBE State Portal Process Training
Managing and coordinating Agent Sales Training Schedules
Managing agent inquiries
Ensuring smooth communication between internal departments and external clients
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back with millions committed to childrens health with Helen Devos Childrens Hospital and UPMC Childrens Hospital of Pittsburgh.
For more visit or learn more here.
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
About Company
Acrisure connects ambitious people and entrepreneurs with the insurance and business solutions they need for success.
