Financial Customer Service Advisor
Financial Customer Service Advisor
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Job Description
Job Description
FINANCIAL CUSTOMER SERVICE ADVISOR
BRISTOL / HYBRID
30-40k
Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time permanent basis.
ABOUT THE ROLE
As a Financial Customer Service Advisor you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. Youll take ownership of and resolve a range of sensitive high-risk and challenging cases often dealing with vulnerable customers.
RESPONSIBILITIES
As a Financial Customer Service Advisor you will:
- Lead the resolution of a range of cases ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Senior Customer Resolution Executive you must have:
- Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
- Prior debt collections experience is preferred
- Excellent communication and relationship building skills able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If youre professional hard-working and interested in becoming a Financial Customer Service Advisor apply today with your current CV!
Our team will review your application to see if its a match and get in touch to learn more about you. If you arent contacted within 7 days please assume your application was not selected.
Dont miss out! Apply today!
Required Experience:
Unclear Seniority
Employment Type
Advisor
