Financial Customer Service Advisor

Bristol - UK

Monthly Salary: £ 30 - 40

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL / HYBRID

30-40k

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time permanent basis.

ABOUT THE ROLE

As a Financial Customer Service Advisor you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. Youll take ownership of and resolve a range of sensitive high-risk and challenging cases often dealing with vulnerable customers.

RESPONSIBILITIES

As a Financial Customer Service Advisor you will:

Lead the resolution of a range of cases ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
Identify the root cause of all collections ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
Maintain up to date with industry regulations and products.
Ensure accurate record keeping for all customer contact and decisions.
Liaise with other departments as needed.
Work in line with policies procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Resolution Executive you must have:

Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
Prior debt collections experience is preferred
Excellent communication and relationship building skills able to handle sensitive situations in a professional and empathetic manner.
Ability to work to set targets and guidelines.
Strong IT skills with the ability to multi-task.

NEXT STEPS

If youre professional hard-working and interested in becoming a Financial Customer Service Advisor apply today with your current CV!

Our team will review your application to see if its a match and get in touch to learn more about you. If you arent contacted within 7 days please assume your application was not selected.

Dont miss out! Apply today!

Required Experience:

Unclear Seniority

Job DescriptionFINANCIAL CUSTOMER SERVICE ADVISOR BRISTOL / HYBRID 30-40kOur client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time permanent basis. ABOUT THE ROLEAs a Financial Customer Service Advisor you will be responsible for handlin...