Sales Support Manager- Wayne, PA

As the Sales Support Manageryou will be expected to supervise a team of Sales Support Representatives by overseeing the day-to-day processes and systems.

Note - Its a hybrid role and you must be able to go to Wayne office.

Find out morehereabout how you can unleash your full potential at DLL!

Day to Day

• Manage people processes and systems Customer centric with the ability to develop business relationships with Sales and our Partners

• Contribute to formulation of strategy and business plan

• Contribute to KPI development and implement SLAs; track performance of each

• Timely resolution of processing exceptions

• Participate in special projects as needed

• Take ownership for people management and development

• Participate in continuous improvement initiatives

• Communicate and collaborate with Partner(s)

• Coach and mentor team members

• Accountable for creating and providing updates and reports to Partners

• Training

• Adherence to Compliance/Policies and Procedures

Key Decisions

• Allocate resources based on peak business periods
• Authorize booking of transactions beyond authority of members
• Establish member authority levels and processes to minimize exceptions
• Authorize documentation exceptions beyond authority of members
• Source and hire new team members

All members enjoy

• Two working days per year volunteering for a local charity.

• Health and Wellness program including healthy food free health checks fun health & vitality activities.

• Flexible hours with possibility to work from home

• Career development opportunities: online learning member development programs.

• Click thislinkfor an overview of all the benefits in your region.

We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.

Essentials

• Specialized Sales Support skills
• Collaboration and communication skills
• Relationship building skills
• Knowledge of processes and policies across Sales Support Credit & Booking and Funding
• Coaching mentoring and delegation skills
• Pricing/Tval
• Knowledge of Docusign
• Knowledge of UCC
• Ability to identify areas of continuous improvement and escalate accordingly
• Knowledge of DLL credit decision requirements

• Knowledge of Application to Booking process

• A Bachelors Degree with a concentration in Business or equivalent work experience

• Microsoft Office skills including MS Excel

• Experience leading a team preferred

Choose Wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members
• Health Manage mental emotional and physical health
• Finance Provide learning opportunities to help members achieve personal financial health
• Lifestyle Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL we are many things. We are team members family members community member. We are members of society members of different cultures and nationalities. Members of change. We each have different beliefs different passions different viewpoints talents and interests. We become from different backgrounds cultures nationalities and histories.

But for all of our differences we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration less hierarchy and a honest directness that enable us to integrate ideate and innovate across country lines.

Many companies say they are European American Asian or Australian at DLL we are all these places and more.

We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne PA

Applicable Pay Range

$89357.60-$134036.40

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills years of relevant experience you possess and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range especially those with less experience or qualification.

This position is subject to the terms of DLLs compensation plans and policies. Further the position includes all other benefits provided to DLL employees including healthcare benefits 401k matching vacation sick leave parental leave possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: November 16 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website:
• DLLs referral program applies
• #LI-MACIE
• For more information please contact our Talent acquisition partner Macie Blazek via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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